Senior Sales Operations Manager, Enhanced Market Sales Operations

Zillow is a leading real estate platform in the U.S. that is focused on transforming the real estate experience. They are seeking a Senior Sales Operations Manager to shape and execute compensation planning and performance design to drive revenue growth and operational effectiveness within the Enhanced Markets team.

Responsibilities:

• In collaboration with Sales Finance, HR, Legal, FP&A, and Sales Leadership, recommend compensation mechanics and performance measures that drive productivity and align with strategic goals
• Guide and build quota assignments using financial forecasts, ensuring quotas are equitable, achievable, and aligned with business objectives
• Deliver actionable insights through analyses of key metrics such as compensation performance, attainment trends, cost of sales/ROI, and regional performance versus supply and demand
• Ensure all data and reporting needed to support the processing of compensation payouts is provided to the Sales Finance team; collaborate with Sales Leadership to resolve compensation cases and address exceptions
• Develop and implement variable compensation structures, including new leveling guides, to drive desired behaviors and support business objectives
• Track performance for SPIFFs and incentives, and provide recommendations to optimize program effectiveness
• Lead audits on compensation attainment, partner network status, and process compliance to ensure accuracy and alignment with HR and legal requirements
• Support the operationalization of new sales initiatives and process improvements across the organization

Requirements:

• 8+ years of experience in Sales Operations, Business Operations, Sales Planning, or a related field, with a proven track record of delivering results in a high-growth, matrixed environment
• Deep knowledge across multiple sales operations domains, with organization-leading specialization in areas such as compensation design, sales analytics, or performance management
• Demonstrated ability to resolve complex issues in creative and effective ways, using professional concepts and company objectives
• Strong analytical skills, with proficiency in tools such as Salesforce, Tableau, Excel, and other business intelligence platforms
• Experience working cross-functionally to drive operational excellence and strategic outcomes
• Excellent communication skills, with the ability to translate data into actionable insights and influence stakeholders at all levels
• Bachelor's degree required
• Advanced degree preferred