Square is a leading technology company that has evolved to provide integrated, omnichannel solutions for sellers. The Principal Product Designer will drive the vision and strategy for menu management experiences, collaborate with cross-functional teams, and mentor other designers to enhance the seller experience in the Food & Beverage platform.
Responsibilities:
- Drive vision and strategy for the end-to-end menu management experience across Square's Food & Beverage platform, with a focus on multi-location, enterprise, and franchise operations
- Shape data-driven interfaces that simplify complex workflows like bulk updates, menu versioning, and hierarchical permissions
- Explore and integrate AI-assisted tools that help sellers create, optimize, and maintain menus across multiple channels and locations with greater speed, accuracy, and insight
- Champion the seller experience, deeply understanding the operational complexity of multi-unit restaurants, franchises, and hospitality groups
- Collaborate cross-functionally with Product, Engineering, Research, and Data Science to define roadmaps, align on priorities, and deliver impactful, high-quality design
- Mentor and elevate designers across levels, fostering a culture of craft excellence, learning, and feedback
- Contribute to shared systems, partnering with the broader Design Systems team to evolve menu-related patterns and reusable components that scale across surfaces and seller types
- Measure and communicate impact, using qualitative and quantitative data to inform priorities and validate design decisions
Requirements:
- 10–12+ years of product design experience, including leadership on complex, cross-functional initiatives in SaaS or platform environments
- A portfolio demonstrating systemic thinking, deep UX craft, and examples of designing or integrating AI and automation into enterprise-scale workflows
- Excellent storytelling skills, with a 'show, don't tell' approach to aligning stakeholders through narrative and prototypes
- Proven ability to shape long-term vision while driving near-term delivery
- 3+ years of experience mentoring and developing other designers, with recognized influence across teams or organizations
- Comfort navigating complex organizations, making informed tradeoffs, and iterating quickly toward clarity and outcomes
- Curiosity and fortitude to challenge assumptions, explore new ways of working, and proactively uncover new opportunities for design
- Familiarity with restaurant or hospitality operations, including menu complexity, modifiers, inventory dependencies, and compliance needs
- Experience designing or prototyping with AI/ML systems, particularly natural language or recommendation interfaces
- Experience shaping multi-year product roadmaps and influencing organizational strategy