Senior Network Engineer

HCL Technologies Limited is seeking a Senior Network Engineer to act as a Subject Matter Expert in the Data LAN/WAN area. The role focuses on ensuring timely resolution of escalated incidents while maintaining quality compliance with service level agreements and enhancing operational efficiencies.

Responsibilities:

• Ensure Timely Resolution And Quality Compliance Of Escalated Tickets By Analyzing Lan/Wan Incidents According To Slas, Leading To Improved Customer Satisfaction
• Mentor Team Members On Lan/Wan Protocols And Best Practices, Prepare Standard Operating Procedures (Sops), And Maintain Comprehensive Documentation To Enhance Operational Efficiency
• Validate Change Order Implementation Plans By Assessing Compliance With Human Error Protocols And Actively Participate In Capacity Planning For Lan/Wan Resources
• Facilitate Positive Customer Feedback By Participating In Meetings To Gather Insights On Challenges Faced And Provide Actionable Solutions
• Conduct And Validate Analyses Such As Root Cause Analysis And Trend Analysis To Generate Reports That Support Performance Improvements And Present Findings To Key Business Stakeholders

Requirements:

• In-Depth Knowledge Of Data Lan/Wan Technologies And Incident Management Processes
• Strong Analytical Skills To Conduct Root Cause Analysis And Trend Analysis
• Excellent Communication Skills To Liaise With Stakeholders And Present Findings Effectively
• Proven Ability To Mentor And Guide Team Members In Support Operations
• Itil Foundation Certification Is Preferred
• Cisco Certified Network Associate (Ccna) Certification Is Optional But Valuable