ePlus inc.Remote
MSC Tier 3 IT Data Center Engineer (Req#1003)
United States of America
Full-time
2 weeks ago
$110,000 - $150,000 USD
H1B Sponsor Likely
Key skills
Data Center supportVMware vSphereCisco UCSPure StorageNutanixNetAppDevOpsTroubleshooting skillsNCDA certificationCCNA Data CenterVCP certificationPythonAnsibleRestful APIsCommunication skillsRESTfulCollaboration
About this role
ePlus is a technology company that values collaboration and innovation. They are seeking a Managed Service Center Tier III Data Center Engineer to provide support for Data Center infrastructures and resolve incidents in a production environment while working closely with clients and team members.
Responsibilities:
- Data Center/systems support in a Managed Services Center
- Must be able to work seamlessly with team to troubleshoot, isolate, and diagnose common and complex problems
- Must take ownership of task work and be able to work independently to resolve customer issues and requests with minimal assistance or oversight
- Resolve and manage problems immediately. Work in a team environment 7x24x365 with the ability to function with independent discretion during rotating shift work
- Provide systems support functions for client end systems, which includes troubleshooting, diagnosis, and resolution. Follows through until problems are resolved
- Maintains current and high-level technical skills and certifications in the Data Center field of expertise
- Keep abreast of developments in computing technology and solutions to common problems
Requirements:
- Experience/training with Pure, NetApp, Nutanix, Cisco UCS, VMware vSphere/ESX(i)
- Understanding of NAS (CIFS and NFS), SAN (iSCSI and FCP), and Fibre Channel over Ethernet (FCoE)
- Troubleshooting skills in hardware: Pure, Cisco UCS, NetApp, Nutanix and VMware vSphere
- Knowledge of drives, controllers, HA, DRS, vMotion, and Storage vMotion
- Multi-vendor compatibility, interoperability, and troubleshooting
- Hardware/Software fault isolation and remediation
- Ability to interface directly with end customers
- Ability to track efforts within existing ticketing system
- NCDA, NCIE, CCNA Data Center, VCP upon hire or within 6 months of employment
- High school diploma required
- 5 or more years of Data Center systems administration experience
- Willingness to be on call, 2 weeks on (1 week primary / 1 week back-up), 3 weeks off and attend to technical issues outside of normal business hours
- College preferred
- DevOps – Ansible, Python, and experience with Restful API's (highly desired)