Concierge Security Engineer 2

Arctic Wolf is a leader in cybersecurity, recognized for its innovative approach and commitment to ending cyber risk. The Concierge Security Engineer 2 plays a crucial role in delivering security services, maintaining customer relationships, and supporting security solutions for clients.

Responsibilities:

• Create and maintain an outstanding partnership with customers
• Support the direct delivery of Arctic Wolf network and endpoint security solutions to customers, including tasks such as investigating security events, and configuring, troubleshooting and verifying data sources
• Action or escalate customer requests for guidance, information or support in a timely manner, including coordinating efforts with other teams, as needed
• Proactively interact and communicate with internal and external stakeholders
• To support effective communication and collaboration, this role requires on-camera participation (Zoom) during all customer and internal meetings

Requirements:

• 1-5 years of experience in a hands-on security role with a good knowledge of security architecture
• Degree or diploma in a relevant field, or certifications and experience equivalent
• Strong partnering and relationship building skills in a professional context
• Strong communication skills, both written and verbal
• Strong analytical and problem-solving skills
• On-camera participation (Zoom) during all customer and internal meetings
• Security testing and forensics tools
• Malware analysis
• Scripting/Coding experience
• Incident response
• Authentication and identity management
• Risk management, assessment and common compliance frameworks
• Penetration testing and attack simulation