GE HealthCareRemote
Technical Support Engineer II - HL7
United States
Full-time
1 week ago
$108,000 - $162,000 USD
No H1B
Key skills
HL7 experienceCloverleaf Level 1 certificationWindows operating systemLinux operating systemCerner integrationsEpic integrationsMeditech integrationsSQL databasesVM integrationTechnical supportCustomer serviceCollaborationProblem-solvingSQL
About this role
GE HealthCare is a leading global medical technology and digital solutions innovator. The Technical Support Engineer II will provide exceptional customer satisfaction through remote and on-site technical support, serving as the primary HL7 technical resource for service-related escalations within Patient Care Solutions products.
Responsibilities:
- Provide remote and on-site technical support for PCS products
- Assist FEs, CSTs, and customers in troubleshooting and resolving system issues
- Follow GE HealthCare’s escalation processes and collaborate with engineering teams to implement timely corrective actions
- Use the Gameplan tool to improve service effectiveness and productivity
- Act as a field advisor during new product introductions and process improvement initiatives
- Collaborate with Modality/Service Engineering and Product Teams to drive product quality, improve serviceability, and resolve formal customer escalations
- Train and mentor FEs and TSEs to ensure technical and customer support skills are current and aligned with business needs
- Support customers across time zones, including occasional after-hours assistance
- Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position
- Maintain and expand modality knowledge, complete all technical training and retain proficiency on related PCS tools
- Work a standard schedule of Monday–Friday, 8:00 AM–6:00 PM EST, participation in an on-call rotation
Requirements:
- Bachelor's degree in Computer Engineering, Electrical Engineering, IT, or a related field
- Minimum of 3 years of HL7 experience
- Cloverleaf Level 1 certification required
- Experience with Cerner, Epic, or Meditech integrations and ADT interfaces
- Proficiency in Windows and Linux operating systems
- Legal authorization to work in the U.S. is required. GE HealthCare does not sponsor individuals for employment visas for this role
- Cloverleaf Level 2 or 3 certification
- Experience with SQL databases and VM integration
- Familiarity with GE HealthCare Patient Care Solutions (PCS) products