Sr. Manager, Customer Programs - Remote

TE Connectivity is a global industrial technology leader creating a safer, sustainable, productive, and connected future. The Sr. Manager, Customer Programs is a pivotal role focused on building high-speed connectivity solutions and managing customer relationships, ensuring alignment between customer needs and internal teams to drive successful outcomes.

Responsibilities:

• Customer Advocacy
• Frequent engagement with assigned customer(s) and translating their voice into the organization
• Liaison between customer and internal functions (engineering, product management, operations, etc.)
• High-level strategy collaboration with the customer
• Track customer schedules, TE schedules, roadmaps, and critical deliverables
• Commercial Team Alignment
• Coordinate with Sales and Product Management for developing key customer growth strategies and deliverables to customers (messaging, pricing, schedules, capacity plans, production ramps), etc
• Monitor customer pulse and prioritize what are must-haves to win customer design-ins
• Monitor commercial impact of TE decisions and/or customer pivots
• Build a relationship with key contacts within the customer’s organization
• Internal Messaging and Alignment
• Drive regular program updates and actionable outcomes with the senior executive team
• Align multiple internal teams towards customer strategy and direction changes
• Back-channel communication internally and externally to facilitate alignment and quick decision-making
• Manage and monitor escalations from customers and drive communications internally and externally
• Tactical Initiatives
• Tackle gaps and roadblocks across the organization as needed
• Drive the pace and sense of urgency within the organization to ensure customer expectations are met
• Bridge customer requests with internal functions for speedy resolution
• Pull in the right people at the right time

Requirements:

• Bachelor's degree required, preferably in Engineering. MBA preferred
• Background includes experience in the following: Product Management or Sales (customer facing role), Engineering Program Management, Engineering or an equivalent technical role
• 15-20+ years of experience that covers: Elevated customer-facing roles, Managing complex large-scale technical programs (silicon, consumer electronics, or data center products), Business case analysis, P&L and product design
• Regular interface with executives (internally/externally) and awesome presentation skills
• High volume manufacturing knowledge
• Connector, Cable, Power or adjacent industry
• Familiarity/experience with AI/Cloud hyperscalers, data centers, compute, networking, storage applications