A Place for Mom is the leading platform guiding families through every stage of the aging journey. They are seeking a visionary Director of Product Design to lead and scale their design organization, driving the strategy, execution, and evolution of their platform experiences.
Responsibilities:
- Shape the vision and strategy for design at A Place for Mom
- Align design priorities with company and product goals, ensuring design efforts drive measurable business and customer outcomes
- Partner with Product and Engineering leaders to co-create product strategies, influencing roadmaps and key company bets
- Translate the company vision into a clear north star and design direction that gives the team focus and clarity
- Leverage qualitative and quantitative research to guide decision-making and demonstrate the impact of design over time
- Connect user experience to business performance, showing how great design builds trust, differentiation, and growth
- Build and scale a world-class product design team, attracting top-tier talent across UX, UI, content design, and research
- Create a team culture rooted in psychological safety, feedback, continuous improvement, and design excellence
- Evolve and maintain a unified design language across all platforms and touchpoints
- Own and scale our design system, ensuring consistency, flexibility, and adoption across teams
- Set clear goals, establish rituals (crits, reviews, retros), and ensure accountability across the team
- Mentor and grow individual designers, with a strong emphasis on career development and leadership cultivation
- Partner closely with Product, Engineering, Data, and Marketing to co-create customer-centric solutions from discovery through delivery
- Participate in roadmap planning, ensuring design has a strong seat at the table and advocates for the voice of the user
- Facilitate alignment and shared ownership of outcomes across teams, using tools like journey mapping and experience visioning
- Bridge brand and product experiences, ensuring a consistent and trustworthy feel throughout the user journey
- Set a high bar for design quality, clarity, and execution across all user experiences
- Guide designers through complex problems, providing strong design critique, coaching, and direction
- Establish design best practices, tooling, and workflows that streamline collaboration and reduce friction
- Embed accessibility and inclusive design into everything we create, ensuring experiences work for all users
- Advocate for the role of design in shaping strategy and creating differentiated user experiences
- Champion design thinking and human-centered methodologies across the organization
- Present work clearly and persuasively to executives, peers, and cross-functional partners
- Act as a public-facing design leader when needed — representing the company at industry events, recruiting functions, or internal all-hands
Requirements:
- 8–12+ years of experience in digital product design, with 4+ years in a leadership role
- Proven success leading high-performing design teams in a product-driven company
- Deep understanding of UX, interaction design, visual systems, and accessibility
- Strong portfolio of shipped, user-facing work — ideally across responsive web, mobile, and/or CRM platforms
- Excellent communication and storytelling skills; can influence execs and peers alike
- Experience building and scaling a design system from scratch or evolving existing systems
- Bonus: Background in healthcare, senior services, or other high-empathy verticals