Senior Product Manager - Loyalty

Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry by helping customers deliver more personalized and profitable guest experiences. As a Senior Product Manager, you will develop the vision and strategy for your product, lead your team on prioritization and development of solutions, and ensure value delivery to customers.

Responsibilities:

• Proactively seeks opportunities to improve business processes, product development methodologies, and team workflows without explicit direction, demonstrating initiative and a commitment to continuous improvement
• Independently develop and refresh the long-term vision and strategy for your product, ensuring alignment with leadership on strategic objectives
• Lead the integration of acquired Loyalty solution throughout Olo’s broader product suite while building new market-leading features
• Identify and present opportunities to invest in and monetize solutions for customer problems, developing coherent business cases to gain cross-functional executive alignment
• Known expert on multiple products, customers, user personas, and their respective pain points
• Frequently leverage data analytics and insights to inform decision-making processes and drive product improvements and optimizations
• Develop and foster direct, ongoing relationships with customers to establish unencumbered access to customer insights
• Proactively balance technical and customer-centric priorities to enhance product reliability and long-term sustainability
• Ensure economic viability by managing budget, securing executive approval for major cost increases, and owning pricing and packaging initiatives for the product line
• Identify opportunities to leverage AI throughout the product development life cycle and build solutions throughout the product suite where applicable
• Lead the development and execution of feature launch plans in collaboration with Product Marketing to drive adoption and achieve KPI
• Future opportunity to manage, mentor, and support the career growth of Product Managers or Associate Product Managers
• Provide frequent stakeholder updates on product development progress, ensuring regular feedback is sought and addressed to drive continuous improvement

Requirements:

• 5+ years of experience in a software Product Management role
• Track record of consistently delivering on your team's quarterly product objectives
• Experience influencing and collaborating with senior executives, effectively communicating product vision and strategy, and driving alignment on high-impact initiatives
• Experience presenting complex ideas clearly and persuasively, navigating organizational dynamics, and building strong relationships at all levels of the organization
• Experience leveraging a toolkit of proven strategies and techniques to tackle complex challenges, initiate feature initiatives, and drive accelerated progress
• Experience leading changes as new information arises, making sound tradeoff decisions to support customer and business needs
• Bachelor's Degree or higher or equivalent practical experience
• Experience with POS integrations, restaurant loyalty programs, and/or hospitality industry vertical is a huge plus