Senior Product Manager - Pay

Olo is a leading SaaS platform in the restaurant industry, focused on enhancing digital transformation for its clients. The Senior Product Manager will be responsible for owning the in-store payment experiences, developing product vision and strategy, and leading a team to launch solutions that improve restaurant revenue and guest experiences.

Responsibilities:

• Own the end-to-end card-present payments experience, including defining strategy across software, third-party integrations, and hardware
• Balance payment processing, customer experience, fraud prevention, and customer experience in card-present transaction flows
• Serve as the product lead for key payments and POS partners, influencing roadmaps and navigating platform constraints
• Proactively seeks opportunities to improve business processes, product development methodologies, and team workflows without explicit direction, demonstrating initiative and a commitment to continuous improvement
• Independently develop and refresh the long-term vision and strategy for your product, ensuring alignment with leadership on strategic objectives
• Identify and present opportunities to invest in and monetize solutions for customer problems, developing coherent business cases to gain cross-functional executive alignment
• Known expert on multiple products, customers, user personas, and their respective pain points
• Frequently leverage data analytics and insights to inform decision-making processes and drive product improvements and optimizations
• Develop and foster direct, ongoing relationships with customers to establish unencumbered access to customer insights
• Proactively balance technical and customer-centric priorities to enhance product reliability and long-term sustainability
• Ensure economic viability by managing the budget and securing executive approval for major cost increases
• Lead the development and execution of feature launch plans in collaboration with Product Marketing to drive adoption and achieve KPI
• Independently identify and own failures to meet goals and determine the appropriate next steps without requiring management intervention
• Provide frequent stakeholder updates on product development progress, ensuring regular feedback is sought and addressed to drive continuous improvement

Requirements:

• 5+ years of experience in a software Product Management role
• Track record of consistently delivering on your team's quarterly product objectives
• Experience influencing and collaborating with senior executives, effectively communicating product vision and strategy, and driving alignment on high-impact initiatives
• Experience presenting complex ideas clearly and persuasively, navigating organizational dynamics, and building strong relationships at all levels of the organization
• Experience leveraging a toolkit of proven strategies and techniques to tackle complex challenges, initiate feature initiatives, and drive accelerated progress
• Experience leading changes as new information arises, making sound tradeoff decisions to support customer and business needs
• Bachelor's Degree or higher or equivalent practical experience