Brokerage Product Development Manager - Remote

UPS is a Fortune Global 500 organization that offers innovative possibilities and a rewarding culture. The Brokerage Product Development Manager is responsible for providing customs brokerage expertise, improving service, and ensuring operational execution of customer requirements.

Responsibilities:

• Supports Primary Sales / Operations with customs brokerage customer accounts, revenue retention, and churn reduction to maintain revenue levels
• Provides customs brokerage product expertise and input during solution development, contract negotiation, statement of work, and pricing agreement to maintain competitiveness and profitability
• Participates in customer meetings and quarterly business reviews to provide leadership and strategic vision as related to customs brokerage impact on long-term partnerships
• Ensures standard operating procedures and key performance indicators are managed effectively to meet UPS goals and to ensure customer satisfaction
• Advises customers on supply chain improvement opportunities and works collaboratively with other teams to develop solutions which reinforce the UPS value-added proposition
• Assists others to ensure UPS meets client customs brokerage performance goals and expectations while minimizing negative impacts to other departments
• Gathers and shares customs brokerage customer service best practices
• Reviews customs brokerage service standards with customers to reach agreement on service levels and to retain business and manage organic growth
• Provides excellent customs brokerage service to increase customer satisfaction
• Coordinates with other teams to conduct business and customer review meetings

Requirements:

• Bachelor's Degree or international equivalent in Business or Transportation
• Customs Brokerage Product Knowledge
• Willingness to Learn
• Sales experience
• Occasional travel required