Key skills
CalibrationrepairAC/DC power electronicsTechnical documentationCustomer trainingMicrosoft Office SuiteBlueprint interpretationInterpersonal skillsOrganizational skillsCommunication skillsCommunicationCollaborationSales
About this role
AMETEK is a leading global provider of industrial technology solutions, and they are seeking a driven and customer-focused Field Service Engineer. This role involves providing expert on-site calibration, certification, repair, and qualification services for Brookfield laboratory instruments, while engaging with customers and enhancing their testing capabilities.
Responsibilities:
- Perform on-site calibration, repair, and preventive maintenance of Brookfield laboratory instruments
- Execute IQ/OQ/PQ protocols in collaboration with sales engineers
- Interpret service instructions and blueprints; contribute to documentation improvements
- Proactively schedule and manage weekly service visits (targeting 2–3 per week)
- Educate customers on Brookfield instrumentation and recommend solutions to enhance testing capabilities
- Identify and pursue upselling opportunities for products and services
- Promote Brookfield Viscosity Standard Fluids for accurate calibration and optimal performance
- Train users on proper operation, maintenance, and sensitivity care of Brookfield equipment
- Submit trip expenses within 7 days of completion
- Complete service tickets and technical reports with accuracy and professionalism
- Maintain clear communication with the Production Manager and internal teams
- Adhere to all safety protocols and use appropriate PPE
- Support training initiatives for Brookfield export dealer personnel
- Participate in cross-functional collaboration and continuous improvement efforts
- Travel extensively across the Central U.S., with occasional travel to other regions and internationally
Requirements:
- Based in: Indianapolis - IN, Louisville - KY, or Cincinnati - OH
- Valid driver's license and ability to lift 50 lbs or more
- Willingness to travel extensively and work independently
- Ability to read and interpret blueprints and technical instructions
- Strong organizational skills to manage multiple customer engagements weekly
- Excellent interpersonal, written, and verbal communication skills
- Proficiency in Microsoft Office Suite
- Experience in technical documentation, customer training, and service team instruction
- Solid understanding of AC/DC power electronics and laboratory instrumentation