Customer Success Manager

SourceDirect Talent is a remote-first organization focused on delivering measurable impact for customers through an automated testing platform. They are seeking a strategic, revenue-owning Customer Success Manager to manage customer portfolios, drive long-term value realization, and ensure alignment with stakeholders.

Responsibilities:

• Manage a portfolio of approximately 20–25 customers across onboarding, adoption, renewal, and expansion
• Understand customer goals and workflows to drive long-term value realization
• Serve as a trusted advisor on QA and automated testing best practices
• Develop and execute success plans linking product usage to business impact
• Maintain strong alignment with both technical and executive stakeholders
• Proactively identify risks, manage objections, and handle escalations with urgency and clarity
• Partner cross-functionally with Sales, Product, and Engineering to improve customer outcomes
• Own forecasting, renewals, and expansion opportunities across assigned accounts
• Deliver against Net and Gross Dollar Retention targets (NDR/GDR)

Requirements:

• 3+ years of experience as a Customer Success Manager or Account Executive managing full-lifecycle relationships in a technical SaaS environment
• Proven success carrying a quota for renewals and/or expansions, with strong retention and growth performance
• Experience engaging VP- and C-level stakeholders, especially within Product, Engineering, and QA organizations
• Comfort operating in early-stage or high-growth environments requiring adaptability and ownership
• Strategic mindset with the ability to connect product value to measurable business outcomes
• Alignment with a high-ownership, high-impact culture
• Candidates must be physically located in and authorized to work in the United States, Canada, or the United Kingdom without current or future sponsorship