Senior Customer Success Manager

SourceDirect Talent is a fast-growing, VC-backed technology company delivering a leading platform that helps organizations connect, secure, and observe modern applications. The Senior Customer Success Manager will partner closely with customers to drive adoption, value realization, retention, and growth across the company’s product portfolio.

Responsibilities:

• Build strong relationships with customer stakeholders and executive sponsors to align activities with desired business outcomes
• Develop and execute customer success plans tied to measurable goals
• Drive product adoption and minimize churn through a structured, programmatic engagement model
• Orchestrate cross-functional resources to resolve complex customer situations
• Clearly communicate product value and recommend solutions aligned to customer objectives
• Manage multiple customer priorities and ensure timely resolution of challenges
• Own a defined portion of the renewal process, including:
• Gathering licensable metrics
• Pricing and negotiation support
• Quote and order form coordination
• Driving renewals to close

Requirements:

• 4+ years of Customer Success or Account Management experience within enterprise software
• Proven ability to lead both on-site and virtual executive-level customer engagements
• Strong skills managing high-priority customer situations with professionalism, empathy, and composure
• Self-starter comfortable operating in a fast-evolving product and technology environment