Workspace ONE Mac Systems Engineer

JMD Technologies Inc. is seeking a UEM Engineer to support their endpoint management strategy in a Mac-first organization. The role involves high-volume application packaging, profile creation, and ensuring secure software delivery through a managed catalog as part of a transition to a fully managed endpoint environment.

Responsibilities:

• Lead packaging and deployment of applications across macOS (primary) and Windows (secondary) using Workspace ONE
• Build, test, and maintain configuration profiles and policies to ensure devices remain in a secure, compliant state
• Support transition to a non-admin environment
• Package and deploy self-service tools to eliminate the need for elevated privileges
• Manage versioning, supersedence, and automated patching schedules
• Act as escalation point for IT Support regarding enrollment failures, installation issues, and profile conflicts
• Partner with Security to enforce encryption (FileVault/BitLocker), OS updates, and endpoint hardening standards

Requirements:

• 5+ years of hands-on experience with VMware Workspace ONE (UEM & Access)
• Strong macOS management expertise (ABM, ADE, VPP)
• Proven experience packaging complex applications (PKG, DMG, MSI, EXE)
• Experience with post-install scripts and custom attributes
• Intermediate scripting skills in Bash (macOS) and PowerShell (Windows)
• Experience with Okta or similar identity providers
• Strong troubleshooting skills with ability to analyze install/system logs
• Workspace ONE certification (VCP-DW)
• Okta certifications