Delivery Engineer (Senior Business Systems Analyst) (Remote)

Broadridge is a company dedicated to empowering others and delivering award-winning services. They are seeking a Senior Business Systems Analyst to support their digital products by translating business objectives into use cases and ensuring client satisfaction throughout the implementation process.

Responsibilities:

• Balance technology and business issues, communicate appropriately with both technology and business experts, such as standard product functionality, configurability vs customization
• Conduct design review meetings with system architects and product development team to discuss and document technical approaches to client requested custom functionality
• Accountable for being a product SME across available functions, features, and configurations
• Highly skilled in consultative needs analysis and able to demonstrate the value of available features vs custom development requests
• Create, manage and maintain all project deliverables including business requirements documents (BRD), functional specifications, process flows, client-specific user guides and test scripts
• Work with Solutions Architects, Solutions Analysts, and Project Managers on the technical solution planning and delivery
• Participate in IT meetings as needed to transfer knowledge of the client’s business objectives, evaluate conceptual designs, or confirm deliverables as required
• Act as liaison between all project stakeholders including Business, Product Owners, Development, Quality Assurance, Project Management and Client Support to ensure understanding of requirements, project objectives, and solutions
• Ensure the digital solutions defined meet the needs of clients with solid use cases and business requirements
• Proactively improve processes to promote better quality and more scalable deployments
• Perform duties and make sophisticated decisions and recommendations under limited supervision
• Facilitate configuration meetings with clients and implement product configurations
• Capture, document, and memorialize configurations for use in supporting the client and internal team uses to thoroughly understand and use the program
• Perform quality assurance testing during the development phase and go-live
• Provide ad hoc analysis and reporting
• Provide demonstrations and training to internal and external stakeholders
• Occasional travel may be required

Requirements:

• 5+ years working experience as a Senior Business Systems Analyst/BSA
• Excellent interpersonal skills and experience at dealing with clients/users at all levels, single and in groups
• Presentation skills of technical solutions to business audiences
• At least 3 years working with in an agile system development life cycle environment, best practices required to implement effective solutions
• Ability to work on multiple tasks at any one time while maintaining high quality standards and prioritization
• Excellent troubleshooting and problem-solving skills, specific to highly technical and customer focused service environment
• Highly motivated self-starter willing and able to learn a great deal of information in a short period of time
• Ability to work independently or as a team member on projects of varying size and scope
• Ability to quickly adapt to constantly changing requirements and business needs
• Strong problem solving, analytical, negotiation and writing skills
• Strong experience with MS Office (Word, Excel, PowerPoint, Project, Visio)
• Strong experience with SharePoint, JIRA
• Working experience with Agile SDLC Methodologies
• Working knowledge of the BABOK and XML, HTML and CSS
• Experience in the marketing industry a plus
• Experience in the financial industry a plus