Interoperability Project Manager

Vatica Health is a company focused on healthcare technology, and they are seeking an Interoperability Project Manager to ensure successful EMR integrations with provider practices. The role involves leading customer EMR integration implementations and coordinating with various teams to achieve project goals efficiently.

Responsibilities:

• Lead customer EMR integration implementations from planning through go-live and beyond, including SMART-on-FHIR applications, data integration services (HL7/FHIR, proprietary APIs), CCDA based data retrieval, and other EMR interoperability technologies
• Serve as primary point of contact and accountability for provider EMR integration success
• Partner with Customer Success team during pre-implementation scoping, planning, and readiness assessments (e.g. security questionnaires, IT resource allocation, governance)
• Partner with Clinical Operations and Customer Success teams to align technical EMR integration implementation with other provider onboarding tasks
• Coordinate client teams and third-party partners (e.g., Epic, athena, Redox)
• Engage in cross-team collaboration, investigation, and issue resolution
• Manage project timelines, milestones, and delivery commitments
• Execute implementation and support tasks such as test data setup, system configuration, product demonstrations and education, issue investigation, and active problem solving
• Facilitate comprehensive testing in coordination with the full implementation team, including functional feature tests, comprehensive UAT, and production migration validation
• Troubleshoot issues and identify solutions, in collaboration with team colleagues
• Partner with Support Engineers on technical execution and support needs, including monitoring integration health and reporting applicable metrics
• Utilize standardized processes, templates, and self-service tools to scale efficiently
• Identify and escalate risks, blockers, and dependencies
• Accountable for communicating reliable and accurate project updates and related statuses to all project stakeholders and internal leadership

Requirements:

• Bachelor's degree in a related field
• 2+ years implementing complex healthcare software with provider practices
• 2+ years implementing integration technology (e.g. Smart-on-FHIR apps, HL7/FHIR services)
• Clear understanding of provider workflows, risk adjustment, and quality of care
• Excellent project management and cross-functional coordination skills
• Excellent communication and expectation-setting skills with internal and external stakeholders, including technical and non-technical topics
• Proficient with technical integration products and concepts (APIs, data feeds, EMR config)
• Ability to communicate clearly and effectively with project stakeholders and leadership, including a variety of EMR integration and interoperability related topics and technologies
• Ability to manage multiple concurrent implementations
• High ownership mindset and bias toward hands-on execution
• Experience with specific EMR integration implementation and technical configuration options (e.g. Epic, athena, Medent, eClinicalWorks)
• Degree in health informatics, computer science or engineering, information technology, etc