Conversational AI Engineer - Dialogflow/GCP

Delta System & Software, Inc. is seeking a Conversational AI Engineer with expertise in Dialogflow and GCP. The role involves building and maintaining conversational AI solutions, developing middleware and backend services, and providing technical leadership to junior developers.

Responsibilities:

• The ideal candidate should have 10+ years deep expertise in Dialogflow ES/CX, GCP, NLP/NLU, and the broader chatbot ecosystem
• Candidate should have experience to Build and maintain conversational AI solutions using Dialogflow ES/CX, designing flows, intents, entities, and fulfillment
• Candidate should be able to Develop middleware, backend services, and APIs (often with Python) to integrate enterprise systems
• Candidate should be expert to Tune NLU models, manage context, optimize NLP accuracy, and improve bot performance
• Candidate should have experience to Configure and manage Playbooks, Data Stores, and RAG components
• Candidate should be able to Work with UX and business teams to design intuitive conversational journeys
• Testing & Analytics: Implement logging, monitoring, analytics, and automated testing
• Technical Leadership: Mentor junior developers and conduct code reviews

Requirements:

• 10+ years deep expertise in Dialogflow ES/CX, GCP, NLP/NLU, and the broader chatbot ecosystem
• Experience to Build and maintain conversational AI solutions using Dialogflow ES/CX, designing flows, intents, entities, and fulfillment
• Ability to Develop middleware, backend services, and APIs (often with Python) to integrate enterprise systems
• Expert to Tune NLU models, manage context, optimize NLP accuracy, and improve bot performance
• Experience to Configure and manage Playbooks, Data Stores, and RAG components
• Ability to Work with UX and business teams to design intuitive conversational journeys
• Implement logging, monitoring, analytics, and automated testing
• Mentor junior developers and conduct code reviews