Principal Product Manager - Voice AI

Checkmate is seeking a Principal Product Manager in Voice AI to lead the product direction and execution of their next-generation Voice AI platform. This role involves driving product strategy, feature roadmap, and operational rigor for real-time drive-thru automation, partnering closely with executive leadership to ensure market relevance and scalability.

Responsibilities:

• Translate product vision into clear, actionable roadmaps and delivery plans for Voice AI solutions in the restaurant industry
• Gather and prioritize requirements from customers, internal stakeholders, and market research
• Use data insights, user feedback, and industry trends to identify opportunities and define impactful product features
• Define, scope, and launch features that improve AI accuracy, expand coverage, and enhance operational performance
• Set KPIs and success metrics, monitor performance, and adjust priorities based on data insights
• Rapidly prototype and build proof-of-concepts to validate ideas before full-scale development
• Work with engineering and data science to test and iterate on conversational AI capabilities
• Conduct competitive analysis and stay ahead of trends in LLMs, speech recognition, and conversational AI
• Manage timelines, dependencies, and trade-offs to ensure successful product launches
• Continuously refine the product based on performance metrics and customer feedback
• Take true ownership of the product, and drive to not just implementation but beyond

Requirements:

• 8+ years of product management experience, ideally in AI, SaaS, or conversational/voice technology products
• Hands-on technical skills with the ability to rapidly prototype and build proof-of-concepts using tools such as Python or similar, and leverage LLMs to design, experiment with, and validate new features
• Demonstrated experience working with LLMs, speech recognition/synthesis, and conversational AI systems
• Strong data-driven mindset with the ability to interpret analytics, extract actionable insights, and use them to inform product strategy
• Proven track record of defining KPIs, measuring outcomes, and using data to guide product direction and prioritization
• Exceptional ability to collaborate cross-functionally with engineering, data science, design, and customer-facing teams to deliver impactful solutions
• Solid understanding of UX principles for conversational interfaces and the skill to translate user needs into intuitive product experiences
• Excellent communication, organizational, and stakeholder management skills, with the ability to influence and align diverse teams
• The candidate should be comfortable working in the US shift till 5 pm EST and must have a remote setup to work with their own system/device
• experience in restaurant technology, call center automation, or real-time audio streaming