Marketing Operations Project Manager, eCommerce

HH Global is a company that focuses on enhancing brand and creative expression for its clients. They are seeking a Marketing Operations Project Manager to build operational excellence within their Creative Team, ensuring alignment on eCommerce initiatives and managing project timelines effectively.

Responsibilities:

• Define, drive, and evangelize eCommerce timelines and requirements for new projects, ensuring the web development lifecycle is communicated and incorporated into broader project plans
• Support road mapping & prioritization of eComm initiatives, managing requirements and leading projects to ensure all stakeholders are aligned, ensuring on-time and on budget delivery
• Provide day-to-day project management support for eComm initiatives, coordinating across teams to keep creative, engineering, and external agencies aligned and on track
• Support the marketing intake process for net-new requests, ensuring briefs are complete, timelines are realistic, and requests are routed to the right partners
• Act as a champion for process adoption, helping team members understand established systems and tools as defined by Marketing Operations leadership, including templates, workflows, and best practices
• Partner closely with the Senior Program Manager, Creative Operations Manager, and Integrated Marketing Managers to elevate stakeholder feedback and highlight opportunities to increase quality and efficiency
• Partner closely with internal and external creative partners to translate requirements, document specs, and support overall creative processes
• Work closely with our creative and product design teams to ensure all digital outputs are brand-consistent and optimized for eComm conversion
• Lead documentation and playbooking efforts for eComm initiatives to ensure learnings are carried over across campaigns and elevated effectively to Creative partners and leadership

Requirements:

• Highly organized: Able to manage details, timelines, and dependencies across complex projects
• Collaborative: Enjoys working cross-functionally and supporting teammates to achieve shared goals
• Strong Communicator: Excellent verbal and written communication skills, capable of translating complex project details into concise, actionable updates for project teams
• Process-minded: Comfortable enforcing processes, enabling teams within established workflows, and continuously optimizing processes and facilitating feedback loops
• Adaptable: Thrives in a dynamic environment with evolving priorities and international stakeholders
• 5-7 years of proven experience in project management, with a significant portion specifically supporting an DTC eComm team
• Demonstrated experience managing complex, cross-functional marketing projects with an emphasis on global eComm
• Experience with various project management tools such as Asana, Monday.com or similar platforms
• Experience a tech company or fast-paced, hypergrowth environment is strongly preferred
• Familiarity with common marketing tools and platforms (e.g., marketing automation, CRM, creative asset management)
• Retail experience is a plus, as this role may evolve into a broader Consumer Experience scope encompassing both Ecomm and Retail
• Certifications: Project Management Professional (PMP), PRINCE2, Agile certifications (CSM, SAFe) are a strong plus