Customer Quality Engineer

Ecolab is a company focused on addressing water scarcity and contamination challenges, and they are seeking a Customer Quality Engineer for their Colloidal Technologies Group. The role involves collaborating with key stakeholders to resolve customer quality issues and drive satisfaction in the Microelectronics industry, while also supporting quality initiatives and providing training to sales representatives.

Responsibilities:

• Collaborate and communicate cross-functionally with key stakeholders within quality management systems, such as research, supply chain, marketing, and sales to resolve customer quality issues and proactive feedback
• Drive customer quality communication and satisfaction; drive improvement at our high-priority accounts, which is measured by customers’ scorecards; and develop plans to improve customer satisfaction and relationships
• Support quality initiatives, such as management of change (MOC) initiative and risk assessments, as Nalco builds capacity and a more robust Supply Chain to meet demand in the MicroE industry
• Assist sales representatives and Corporate Account Managers in making industry-specific technical/application related sales calls and presentations in specific product and market applications
• Work with marketing and sales stakeholders to identify new product and program applications, which could lead to innovation projects, either short-term (“Just-Do-It”) or longer-term, intermediate, or full Phase-Gate efforts
• Provides on-the-job product and sales training as appropriate and identifies training and reference materials needed for field sales training program

Requirements:

• B.S. in Engineering or related technical degree
• 10+ years of related industry experience in Microelectronics, Semiconductors, CMP, or related manufacturing experience
• Project Management experience
• Statistical knowledge and background related to SPC, process control, and manage of change
• Engineering knowledge and experience with manufacturing, quality management systems (QMS) and strong systematic problem-solving skills
• Solid knowledge of colloidal silica operations
• Knowledge of our MicroE customers' key business drivers and how quality affects them
• Strong written and oral communication skills
• Experience and/or desire to teach, train and coach
• Strong collaboration skills that can be utilized with internal and external customers
• Strong influential leadership