Bilingual English and Japanese Customer Service Representative

UnitedHealth Group is a leading health care company dedicated to simplifying the health care experience and creating healthier communities. They are seeking a Bilingual Customer Service Representative to handle inquiries related to billing, eligibility, benefits, claims, appeals, and grievances, ensuring quality customer service for both internal and external customers.

Responsibilities:

• Ensures quality customer service for internal and external customers
• Responds to incoming customer service requests, both verbal and written (calls, emails, chats)
• Places outgoing phone calls to complete follow - up on customer service requests as necessary
• Identifies and assesses customers' needs quickly and accurately
• Solves problems systematically, using sound business judgment
• Partners with other billing and eligibility department representatives to resolve complex customer service inquiries
• Monitors delegated customer service issues to ensure timely and accurate resolution
• Applies appropriate communication techniques when responding to customers, particularly in stressful situations
• Informs and educates new customers regarding billing / invoicing set up and billing / payment procedures
• Addresses special (ad - hoc) projects as appropriate

Requirements:

• High School Diploma / GED OR equivalent work experience
• Must be 18 years of age OR older
• 1+ years of customer service experience with analyzing and solving customer problems
• 1+ years of experience with Windows personal computer applications which includes the ability to learn new and complex computer system applications
• Bilingual fluency in English and Japanese
• Must be willing to work any shift in a 24 / 7 department, including the flexibility to work weekends, holidays, and occasional overtime based on business needs
• 2+ years of customer service experience in a call center environment
• Experience in the healthcare industry