Advanced Field Service Engineer (U.S. Remote)

Honeywell is seeking motivated candidates to join their Managed Services team as an Advanced Field Service Engineer. The role involves providing technical advisement, system design, project management, and advanced system configurations to ensure the OnGuard security system operates at peak performance.

Responsibilities:

• Subject matter expert for OnGuard related projects
• Hosting technical advisement calls and ownership of call agenda
• Troubleshooting OnGuard security system issues – OS, Database, Services, Network other
• Provide software and database expertise to customers and VAR project resources
• Provide cybersecurity system hardening recommendations
• Provide reporting on system support progress and set action items
• System design and planning
• Develop and implement system maintenance strategies
• Evaluation, optimization, and development of access control business processes

Requirements:

• 5 or more years' experience in providing technical solutions directly to customers in the security industry
• 5 or more years' experience in technical project management
• Ability to manage issues to a successful resolution and provide project subject matter expertise
• Familiarity with OnGuard access control security software
• Proficiency in MSSQL and Oracle database administration
• Windows Server knowledge or certifications
• VMWare / Server Virtualization
• Cloud based server and SQL infrastructure (Azure and AWS)
• Network planning and design knowledge or certifications
• SQL / Oracle knowledge or certifications
• Cyber Security certifications
• Demonstrated success in managing projects
• Ability to develop strong, long-term customer relationships
• Excellent presentations skills with ability to communicate with all organizational levels
• Ability to adapt quickly to new technologies
• Bachelor's degree in Business Administration, Computer Science, Engineering, or a related field