SalesforceRemote
Senior/Lead Software Engineer - Agentforce Voice Agents
United States
Full-time
1 week ago
$148,000 - $260,000 USD
H1B Sponsor Likely
Key skills
PythonDistributed systemsMicroservicesCloud technologiesREST API developmentTest-driven developmentAgile methodologiesPerformance optimizationGenerative AI integrationCommunication skillsProject managementAIMachine LearningDeep LearningGenerative AIData EngineeringAnalyticsUnit TestingIntegration TestingAWSAzureGCPSplunkPerformance OptimizationSaaSSalesforceCRMAgileSDLCProject ManagementCommunicationProblem SolvingCustomer Success
About this role
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. The company is seeking a Senior/Lead Software Engineer to build and maintain critical features of the Agentforce platform, collaborating with various stakeholders to enhance the user experience.
Responsibilities:
- Build, scale and maintain critical features of the Agentforce platform that are used by millions of end users
- Understand the customer/business requirements and translate them to elegant, flexible, and easy-to-use platform capabilities
- Participate in Software Design and Architecture discussions
- Drive the execution and delivery of features by collaborating with architects, product owners, engineers, user experience designers and data scientists
- Develop test strategies, design automation frameworks, write unit and functional tests to drive up code coverage and automation goals
- Lead and mentor junior members of the team
- Adopt, embrace, and promote agile and test-driven software development practices
- Be a multiplier and have a passion for the team and team members’ success
- Be a vocal advocate for technical excellence and help the team members make sound decisions
Requirements:
- A related technical degree required
- 5+ years of hands-on experience building, scaling and maintaining large scale, complex distributed systems in the B2B (or B2C) SaaS space that scale for millions of users and is available 24x7
- In-depth working knowledge of python
- Solid experience in developing/maintaining large scale microservices using public cloud technologies such as AWS, Azure, GCP, or Heroku
- Experience in REST based API development, API lifecycle management and/or client SDKs development
- Experience in test-driven development with focus on unit testing, integration testing and end-to-end automation
- Solid understanding of SDLC, and best practices in design, development, testing, and deployment
- Experience with Agile development methodologies, pair programming, continuous integration (CI) and continuous deployment (CD)
- Ability to support/resolve production customer escalations with excellent debugging and problem solving skills
- Strong verbal and written communication skills. Self driven with superior organizational and project management skills. Ability to work effectively in a distributed team setting
- Available for on-call support on a regular rotation basis
- Experience with Python
- Experience with performance optimization (high load, concurrency optimization, etc.)
- Experience with integrating generative AI platforms
- Experience with ASR, TTS, Streaming, and Voice Technologies
- Exposure to AI technologies such as Machine Learning and Deep Learning from a data engineering perspective, and experience working with data scientists in taking models to production
- Experience using Analytics and Monitoring tools such as Splunk
- Some Salesforce platform/ecosystem/implementation knowledge (either as a developer or as admin)