Key skills
AWSLinux system administrationInfrastructure-as-codeCI/CDVersion control (Git)Programming PythonProgramming GoProgramming JavaCloud infrastructure managementDockerAgile mindsetCommunicationTeamworkPythonJavaPHPGoAzureGoogle CloudTerraformAnsibleECSNGINXPackerS3CloudWatchMySQLRedisGitVersion ControlMemcachedSaaSAgileScrumKanban
About this role
Higher Logic is an industry-leading engagement platform focused on delivering powerful online communities and communication tools. The DevOps Engineer will play a crucial role in improving the SaaS infrastructure, managing cloud environments, and promoting DevOps best practices within the organization.
Responsibilities:
- Building and supporting our cloud-based environment
- Manage and troubleshoot Linux-based systems in production and non-production environments
- Improve infrastructure automation, monitoring, and operational processes
- Assist with incident response, root cause analysis, and continuous improvement
- Participate in code reviews and contribute to infrastructure standards and best practices
- Participating in the application of software patches and security updates
- Appreciate the value of diversity of opinions, approaches, and backgrounds
- Communicate & collaborate extremely well with others
- Understand the value provided by incremental solution delivery, POCs, etc
- Think with an Agile mindset and are familiar with Kanban and Scrum
- Work with Developers and Support to continuously improve uptime of hosted service
- Share on-call responsibilities with team members
- Follow best cloud practices within engineering teams
Requirements:
- Practical cloud experience with AWS, Azure, or Google Cloud Platform
- Solid Linux system administration experience (CLI usage, services, networking, troubleshooting)
- Experience working with version control systems (Git)
- Strong understanding of at least one major programming language (e.g., Python, Go, Java, PHP, or similar)
- Infrastructure-as-code, and related tools such as: Terraform, Chef, Puppet, Ansible, Packer
- MySQL, nginx, HAProxy, PHP
- Autoscaling, ECS, Docker, Redis, Memcached, S3, CloudWatch, CI/CD, containers at scale
- Ability to work independently in a fully remote environment
- Managing and monitoring cloud infrastructure and systems
- Designing, building and maintaining backend management systems
- Designing and configuring continuous integration and deployment pipelines for on-premises and cloud applications
- Building and improving Infrastructure dashboards to promote visibility throughout the organization
- Have significant commercial experience with our stack, or a Bachelor's degree or better in Computer Science, MIS, or equivalent