ServiceNow Product Manager – Core Platform

RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. The ServiceNow Product Manager is responsible for the strategic ownership, evolution, and delivery of ServiceNow capabilities, serving as the bridge between business stakeholders and platform teams to ensure solutions drive measurable business value and strong adoption.

Responsibilities:

• Responsible for the strategic ownership, evolution, and delivery of ServiceNow capabilities
• Blend product management discipline, hands-on business analysis, and delivery oversight to ensure solutions drive measurable business value, strong adoption, and scalable governance in a complex enterprise environment
• Serve as the primary bridge between business stakeholders, platform teams, developers, and vendors—owning the product lifecycle from demand intake through roadmap execution and post-release optimization

Requirements:

• A University Degree or equivalent experience and minimum 10 years prior relevant experience, including 5 years of experience as a Product Manager
• Hands-on experience with ServiceNow
• Strong understanding of product management practices, including roadmap planning, prioritization, and value measurement
• Proven ability to perform business analysis, write high-quality requirements, and support delivery teams
• Experience working in Agile or hybrid delivery models
• Excellent stakeholder management and communication skills
• ServiceNow certifications (CSA, CIS, or domain-specific certifications)
• Experience in large, highly regulated, or global organizations
• Experience with ServiceNow platform
• Experience partnering with system integrators or managed service providers
• Experience or certification with Agile or Scaled Agile Framework