Platform Engineer III - DevOps

EMC Insurance Companies is focused on making an impact through teamwork and collaboration. They are seeking a Platform Engineer III - DevOps to develop automation tools and platform solutions, support cloud infrastructure, and enhance the developer experience through expert guidance and collaboration.

Responsibilities:

• Engineers complex automation tools and platform solutions as part of the software development life cycle for developer enablement
• Writes complex programming code efficiently from scratch and anticipates potential impact to other systems
• Creates infrastructure and application build and deployment automation
• Contributes to planning and implementation of key initiatives while anticipating potential impact to other systems
• Implements regular and incremental cadence of production updates independently
• Installs, configures, maintains, and patches enterprise operating systems to support security and operational efficiency
• Explores and develops new cloud and automation technologies
• Monitors efficient resource use of programs, applications, and systems and collaborates with the Architecture team to provide potential solutions that increase resource efficiency
• Partners with IT teams to update legacy systems and processes to modern methods and technologies and automate when possible per company standards
• Provides expertise of Amazon Web Services (AWS), Azure and use of cloud services to the Platform Engineer team and across the IT organization
• Advises software engineers on the evolution of automation and cloud adoption to support continuous improvement of the developer experience
• Troubleshoots, identifies errors and corrects complex issues related to performance, functionality and service for the platform solutions the team owns
• Ensures users can effectively use the platform solutions by making improvements based on user feedback, providing training and collaborating with other teams to resolve and complete service requests
• Provides internal consulting and ongoing support to customers and development teams, such as how to use platform tools and systems, or implement solutions
• Monitors system performance and errors and performs trend analysis to ensure systems are operating efficiently
• Provides subject matter expertise for infrastructure and application deployments to cross-functional teams
• Provides technical expertise and guidance to developers, stakeholders, and leadership to improve the Continuous Integration/Continuous Deployment (CI/CD) experience
• Develops automated unit, integration and regression testing as part of the development and change life cycle to ensure solution quality
• Reviews teams’ technical changes, including code and configuration changes to ensure accuracy
• Finds and addresses system performance issues proactively by monitoring system metrics
• Builds, tests, and implements monitoring leveraging cloud native, open source and/or commercial monitoring tools
• Incorporates site reliability and sustainability into all aspects of work, including providing guidance on how solutions are implemented throughout the team and provides input for creating team standards
• Ensures code quality and maintainability to prevent future issues
• Identifies and implements security protocols and practices
• Partners with team members across the organization to share ideas, skills, and best practices
• Serves as a DevOps resource for development and operations team members
• Collaborates with development teams throughout the organization to identify and solve problems
• Leads small to medium-sized cross-functional projects, ensuring effective collaboration and timely completion while fostering a cooperative team environment
• Documents security controls and solutions, including documentation specific to AWS notation
• Updates technical documentation due to changing implementations
• Updates runbooks, READMEs and other self-service documentation

Requirements:

• Bachelor's degree, preferably in computer science or management information systems, or equivalent relevant experience
• Five years of experience in cloud infrastructure, DevOps, application development or enterprise systems infrastructure
• Strong knowledge of Windows and Linux operating systems
• Strong knowledge of AWS and its primary managed services such as S3, Lambda, EC2, CloudWatch, IAM, etc
• Strong Python, Bash, PowerShell, or similar programming skills
• Ability to build, deploy, and support Docker containers on AWS ECS, Fargate, and/or Kubernetes
• Strong knowledge of Git based source control and tools
• Strong database management knowledge, including Amazon RDS
• Strong Scripting, automating, and deploying in AWS, Azure or GCP skills
• Strong AWS CloudFormation or Cloud Development Kit (CDK) skills
• Good knowledge of networking and Internet protocols, including TCP/IP, DNS, SMTP, HTTP and distributed networks
• Strong knowledge of security protocols and log aggregation services such as Splunk, CloudWatch, Prometheus
• Strong knowledge of debugging, troubleshooting, and root cause analysis concepts
• Thorough analytical and problem-solving abilities
• Strong ability to learn quickly and adapt to new technologies, demonstrated through initiative and proactive learning
• Strong verbal and written communication skills, including documentation and presentation skills
• Ability to collaborate with diverse cross functional teams
• Excellent customer service skills, with excellent ability to meet with customers to understand and address their needs
• Capable of guiding and training junior engineers through pairing, structured training, or other means
• Excellent attention to detail and multi-tasking skills