Key skills
Technical support experienceWorkflow automationAPIsintegrationsNetworking conceptsJavaScriptNode.jsDockerKubernetesUser assistanceProblem-solving skillsCommunication skillsAttention to detailAICommunication
About this role
n8n is an open workflow orchestration platform that empowers technical teams to automate processes. They are seeking a Senior Support Engineer in North America to provide exceptional support to users, ensuring a best-in-class experience while developing expertise in low-code and AI technologies.
Responsibilities:
- Provide technical support to users via tickets, chat, and community forums
- Diagnose and troubleshoot issues related to n8n, including workflow execution, integrations, and performance
- Collaborate with the engineering team to escalate and resolve complex technical challenges
- Create and maintain documentation, FAQs, and knowledge base articles
- Identify common issues and work on solutions to improve product reliability and user experience
- Contribute to the community by answering questions and sharing best practices
Requirements:
- 5+ years of experience in a technical support or customer-facing engineering role (+ if experienced with enterprise support)
- Open to participate in an paid on-call rotation to provide after-hours support
- Strong understanding of workflow automation, APIs, and integrations
- Strong knowledge of networking concepts like DNS, HTTP/HTTPS, and TCP/IP
- Good understanding of JavaScript, Node.js, and Docker
- Excellent problem-solving skills and attention to detail
- Strong communication skills and ability to explain technical concepts to non-technical users
- Passion for helping users and improving product usability
- Experience with Kubernetes is a plus