Technical Support Engineer

Atlan is a pioneering company focused on transforming data chaos into clarity with its active metadata platform. As a Technical Support Engineer, you will troubleshoot complex technical challenges, collaborate with cross-functional teams, and enhance customer experience while contributing to the overall product quality and operational scale.

Responsibilities:

• Be the technical backbone of our Support team - troubleshoot complex product, integration, and data stack issues for customers
• Reduce Engineering dependency through deep debugging and clear, complete root-cause analyses (RCAs)
• Collaborate cross-functionally with Product, Engineering, and Customer Success to resolve escalations and surface actionable insights
• Strengthen processes by building reusable documentation, playbooks, and automation that scale support quality
• Champion the customer experience — resolve every issue with speed, clarity, and empathy
• Continuously learn and grow as a product and data expert across tools like Fivetran, Snowflake, Databricks, dbt, and beyond

Requirements:

• 6–7+ years of experience in technical support or similar roles within the modern data stack ecosystem
• Proven ability to troubleshoot complex technical issues across APIs, connectors, authentication, and integrations - reducing dependency on Engineering through deep debugging and structured RCA
• Strong technical expertise in: Kubernetes, containerized networking, and ArgoCD for deployment and service debugging
• Cloud platforms: AWS, GCP, Azure
• Advanced SQL for performance analysis and data troubleshooting
• Java and API-level debugging, front-end troubleshooting, and Linux performance diagnostics
• Ability to read and interpret complex codebases (any language) and provide meaningful insights to Engineering
• Hands-on experience with modern data stack tools — Snowflake, Databricks, BigQuery, dbt, Fivetran — and familiarity with metadata management or data catalog platforms