Product Manager - Revenue Cycle Management (RCM)

CentralReach is a leading provider of autism and IDD care software, and they are seeking a Product Manager to drive the execution of their revenue cycle management product strategy. The role involves working closely with engineering and cross-functional teams to define, prioritize, and deliver features that enhance customer value and improve financial outcomes.

Responsibilities:

• Work with Product Leadership to develop and refine the RCM product strategy, then own the execution of that strategy from discovery through delivery
• Own and maintain a prioritized product backlog, keeping it aligned with the roadmap and grounded in customer and business value
• Define and prioritize features across RCM areas, including Billing & Claims, Claim Resolution, Appointment Readiness, and Client Billing, based on customer value and business impact
• Sit with engineering as a true partner, working together daily on scoping, trade-offs, sequencing, and delivery
• Take complex revenue cycle workflows and turn them into clear product requirements that engineering, design, and stakeholders can all get behind
• Manage dependencies across internal teams and products. Spot risks and timing conflicts early and keep things moving
• Build a strong relationship with the internal managed services team, using their operational knowledge and day-to-day feedback to make better product decisions
• Work with UX, Marketing, Customer Success, and Support to make sure launches go well and customers actually adopt what you build
• Define success metrics for features and products. Use data to understand whether you’re delivering customer value, whether automation is performing, and where revenue impact is coming from
• Be the voice of the customer and user for your product area. Own the end-to-end understanding of how customers experience your products and use that to inform what you build and how you prioritize
• Stay close to how the RCM market is evolving, including what competitors, payers, and regulations are doing, so your product decisions are grounded in where things are headed, not just where they are today
• Get into the weeds of healthcare billing, payer rules, claim adjudication, and related workflows. You’ll need to know this stuff well enough to make good product calls

Requirements:

• Bachelor's degree or equivalent work experience
• 3 to 5 years of product management experience, with real exposure to healthcare revenue cycle management (provider-side, payer-side, or health tech)
• Strong product fundamentals, with evidence of owning meaningful outcomes, not just shipping features. You can connect product decisions to financial or operational impact
• Experience thinking about business processes and how to automate or optimize them. You understand what makes a workflow work and where it breaks down
• Solid analytical and data skills. You're comfortable digging into data, forming hypotheses, and using metrics to make decisions
• Experience working closely with engineering teams in an agile environment. You understand what it takes to build software day to day
• Ability to manage cross-team dependencies and communicate clearly with both technical and non-technical people
• You pick up complex or technical topics quickly, even when you don't have direct prior experience
• You're comfortable partnering with leadership to shape direction and owning execution within your domain
• Experience with AI or automation-driven products
• Familiarity with claims processing, clearinghouse integrations, payer adjudication, eligibility verification, or related RCM systems
• Background working with internal operations or managed services teams as both stakeholders and customers
• Experience with configuration-driven or rules-based products