Business Analyst - Fully Remote; Must have an active Secret Clearance

Synertex LLC is seeking a Business Analyst to support critical enterprise performance management and modernization initiatives. The role involves gathering and analyzing business requirements, driving process improvements using Six Sigma methodologies, and producing professional documentation for various stakeholders.

Responsibilities:

• Gather, analyze, validate, and document business and functional requirements
• Translate mission needs into structured requirement artifacts
• Develop user stories, process maps, workflow diagrams, and requirements documentation
• Support DoD software development programs and initiatives
• Conduct gap analysis and recommend solutions
• Apply Six Sigma DMAIC methodology (Define, Measure, Analyze, Improve, Control)
• Develop and refine business processes, tools, templates, and metrics
• Identify redundancies, inefficiencies, and risk areas
• Support continuous process improvement initiatives
• Produce professional documentation including: SOPs, Policies and procedures, Training materials, Instructional guides, Executive summaries, Visual dashboards and reporting artifacts
• Facilitate stakeholder workshops and knowledge-sharing sessions
• Develop clear, concise documentation tailored to executive and operational audiences
• Support business intelligence analysis and performance metric tracking
• Develop dashboards and visual representations of data
• Assist with ServiceNow configuration documentation and workflow alignment
• Contribute to Weekly Status Reports and deliverable tracking
• Maintain document repositories
• Ensure compliance with DoD security, documentation, and quality standards

Requirements:

• Bachelor's degree (or higher-level degree) (Degree substitution allowable per PWS requirements)
• Minimum 5 years experience gathering, analyzing, and documenting business/functional requirements
• Minimum 5 years professional writing experience
• Minimum 5 years DoD program experience
• Minimum 5 years supporting DoD software development projects/programs
• Minimum 5 years developing processes, tools, templates, and metrics
• Minimum 5 years Six Sigma/DMAIC experience
• 1-2 years experience with ServiceNow
• Active DoD SECRET clearance
• U.S. Citizenship required