VP, Solution Architect - Marketing Engineering

Synchrony is a financial services company that is seeking a Vice President, Solution Architect focused on system design and architecture. The role involves designing, implementing, and managing scalable integrations across marketing platforms while leading teams and continuously exploring emerging technologies.

Responsibilities:

• Collaborate with business and IT teams to understand requirements, ensure solutions adhere to standards, and deliver on schedule
• Partner with multiple IT teams to develop high-availability, high-performance solutions that comply with organizational security and standards
• Oversee the build and ongoing management of Marketing and Martech applications
• Communicate regularly with business and technology leaders, providing status updates, dashboards, and solution reviews
• Manage diverse IT technologies and priorities across multiple teams using Agile methodologies
• Maintain comprehensive process and documentation standards, including design documentation, coding, testing, and code reviews
• Implement proactive monitoring to minimize or prevent application impact. Provide 24x7 on-call escalation support as needed
• Identify opportunities for automation, system improvements, and simplifications in engineering solutions
• Maintain a passion for knowledge, continuously learning emerging technologies including AI/ML/Gen AI
• Leverage GenAI tools to enhance deliverables and efficiency as required
• Evaluate SaaS platforms’ AI capabilities and drive integration strategies using experience, Synchrony standards and industry best practices
• Influence Agile development teams throughout all phases of the scaled Agile lifecycle
• Lead Continuous Integration and Continuous Delivery (CI/CD) strategies leveraging, Bitbucket, CloudBees, Jenkins, and uDeploy tools
• Collaborate with train and Agile team leaders to ensure delivery at every Program Increment
• Mentor and guide team members at all levels, influencing upward, downward, and laterally
• Ensure compliance with Synchrony’s architecture, security, and technology standards
• Contribute to defining and maintaining future-state technology architecture and application modernization roadmaps
• Define and enforce Non-Functional Requirements, including performance, security, reliability, scalability, usability, maintainability, and portability
• Analyze production issues, troubleshoot effectively, identify root causes, and implement solutions
• Stay current on emerging technologies, open-source projects, and programming languages
• Work with third-party vendors to develop or integrate software into company products
• Coach and mentor engineering leads to enhance their technical expertise and leadership abilities
• Perform additional duties and special projects as assigned

Requirements:

• Bachelor's Degree with 8+ years of system engineering experience, or High School Diploma/GED with 12+ years of skilled system engineering experience
• Excellent verbal and written communication, analytical, problem-solving, and collaboration skills
• Minimum 5 years designing scalable applications
• At least 3 years of leadership experience managing teams
• Minimum 3 years working with Marketing solutions and SaaS platforms across Martech and AdTech
• Proven experience integrating AI tools, building AI-driven solutions, and using AI tools
• 4+ years managing high-availability technology solutions, including APIs across Java and other platforms, utilizing monitoring tools and dashboards
• At least 2 years specializing with Martech/AdTech platforms
• Strong critical thinking, creativity, and problem-solving capabilities
• Ability to communicate complex technical concepts clearly to business and client stakeholders
• Ability and flexibility to travel for business as required
• Experience with Java, Oracle, Apache, and other application servers across Linux, Unix, Windows, PCF, and AWS environments
• Strong initiative, motivation, and communication skills
• Familiarity with DAM, Preference and Consent management, CDP, Email, and SMS activation platforms is a significant plus
• Expertise in continuous integration and delivery environments
• Proficient with monitoring tools such as New Relic and Splunk for production support
• Knowledge of JSON, REST, and GraphQL-based web services
• Experience with financial or banking applications support and development preferred
• Excellent interpersonal skills to influence clients, teams, management, and external stakeholders
• Strong written and oral communication, analytical, and problem-solving skills
• Relevant certifications in architecture, cloud platforms, or Agile methodologies are advantageous but not mandatory