Field Service Engineer, Medical Systems - UK East

GE HealthCare is a leading company in the healthcare sector, seeking a Medical Systems Field Service Engineer. In this role, you will provide technical site support services, ensuring customer satisfaction and equipment functionality while working closely with customers and managing service contracts.

Responsibilities:

• Maintain all models specific to a modality in the assigned area
• Perform total system level troubleshooting on complex multi-symptom problems
• Communicate clearly with end-users and department managers on equipment status; maintain customer satisfaction
• Responsible for Warranty and Preventative Maintenance Service contract cost control
• Assist in Account Sales visits, help train others where necessary, and identify Sales opportunities and communicate them to the account team
• Complete all administration tasks on time (e.g., ensure timely completion of Field Updates and Service inspections documentation for assigned accounts)
• Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GEHC Service Quality Policy Statement

Requirements:

• Qualified Technician/ Engineer
• Technical knowledge of high-tech equipment & devices, preferably within the medical area
• Ability to work independently with minimum supervision, high work standards and quality
• Customer-oriented attitude; deals tactfully and effectively with differences of opinion, excellent listening and interpersonal skills
• Fluency in English
• Valid UK driving license