Production Sales Manager, Retail

SoFi is a next-generation financial services company and national bank focused on changing how people interact with personal finance. The Production Sales Manager will lead a team of Retail Loan Originators, driving team success and ensuring exceptional member experiences while facilitating loan closings and maintaining high service standards.

Responsibilities:

• Lead, coach, and develop a team of retail mortgage originators
• Own production performance metrics, including locks, funds, pull-through, and cycle time
• Set expectations for daily activity, pipeline health, and conversion discipline
• Drive go-to-market strategies with realtor partners, builders, and referral programs
• Act as a second-level escalation point for member, pricing, and execution issues
• Ensure alignment between Sales and Operations for predictable throughput
• Maintain adherence to SoFi policies, the SAFE Act, and regulatory requirements
• Identify risks, implement corrective actions, and drive continuous improvement
• Support recruiting, onboarding, and change management for new products and tools
• Collaborate cross-functionally with Marketing, Ops, Compliance, and Analytics

Requirements:

• Bachelor's or Associate degree, or equivalent industry experience
• 3+ years of sales management experience, specifically in mortgage or consumer lending
• Current NMLS license
• Proven track record of leading teams to meet or exceed rigorous sales targets
• Experience in centralized sales or processing center management
• Strong communication skills and a professional demeanor
• Deep knowledge of regulatory compliance and the mortgage industry
• Ability to work independently and adapt quickly to process changes
• Passion for the member experience and developing efficient workflows