SoFi is a next-generation financial services company and national bank focused on changing how people interact with personal finance. The Production Sales Manager will lead a team of Retail Loan Originators, driving team success and ensuring exceptional member experiences while facilitating loan closings and maintaining high service standards.
Responsibilities:
- Lead, coach, and develop a team of retail mortgage originators
- Own production performance metrics, including locks, funds, pull-through, and cycle time
- Set expectations for daily activity, pipeline health, and conversion discipline
- Drive go-to-market strategies with realtor partners, builders, and referral programs
- Act as a second-level escalation point for member, pricing, and execution issues
- Ensure alignment between Sales and Operations for predictable throughput
- Maintain adherence to SoFi policies, the SAFE Act, and regulatory requirements
- Identify risks, implement corrective actions, and drive continuous improvement
- Support recruiting, onboarding, and change management for new products and tools
- Collaborate cross-functionally with Marketing, Ops, Compliance, and Analytics
Requirements:
- Bachelor's or Associate degree, or equivalent industry experience
- 3+ years of sales management experience, specifically in mortgage or consumer lending
- Current NMLS license
- Proven track record of leading teams to meet or exceed rigorous sales targets
- Experience in centralized sales or processing center management
- Strong communication skills and a professional demeanor
- Deep knowledge of regulatory compliance and the mortgage industry
- Ability to work independently and adapt quickly to process changes
- Passion for the member experience and developing efficient workflows