Platform Product Manager (COB)

Cotiviti Healthcare is a leading provider of payment accuracy services to the healthcare and retail industries. The Platform Product Manager will drive the development and improvement of audit platforms, collaborating with business stakeholders and engineering teams to ensure successful product delivery and high customer satisfaction.

Responsibilities:

• Champion the entire product lifecycle from visionary feature ideation to successful launch, ensuring the timely release of high-quality, innovative solutions through agile methodologies
• Work with engineering teams to translate product requirements into technical specifications, features, and actionable tasks
• Develop and articulate a clear product vision and roadmap
• Create and maintain a feature backlog, prioritizing features based on value, impact, and technical feasibility
• Partner with project manager to ensure status and metrics are accurate and up to date
• Work collaboratively within cross-functional teams including business operations, engineering, architecture, and design
• Foster a culture of collaboration, innovation, accountability, and continuous improvement
• Cultivate and nurture collaborative relationships with internal stakeholders, including customers, engineering teams, and support partners to drive success
• Gather feedback, listen to concerns, and address stakeholder needs and expectations effectively
• Make data-driven decisions based on customer feedback, and business insights to prioritize features, allocate resources, and mitigate risks
• Exercise sound judgment and problem-solving skills to navigate complex challenges and make timely decisions that drive product success
• Communicate decisions effectively, providing rationale and context to stakeholders and team members to ensure alignment and understanding
• Coordinate the successful launch of new platforms and features, including all required training and support during the implementation phase
• Identify the milestones and requirements to deliver product through the lifecycle of POC, pilot/beta, production release (general availability)
• Participate and perform business validation during production deployment sessions (off hours)
• Establish key performance indicators (KPIs) and metrics to measure the success of products post-launch and iterate based on data-driven insights
• Coordinate and partner with Data Analysts to deliver KPI metrics in a repeatable manner and in line with dashboard reporting
• Coordinate KPI measures with leadership to ensure alignment to overall project and business objectives
• Complete all responsibilities as outlined in the annual performance review and/or goal setting
• Complete all special projects and other duties as assigned
• Must be able to perform duties with or without reasonable accommodation

Requirements:

• Bachelor's degree in Computer Science, Engineering, Business Administration, or a related field (Required)
• 3-5 years of experience in the US healthcare industry, specifically in healthcare payment analytics, coordination of benefits, or payment integrity
• Experience (1-3 years) in product management, preferably in the healthcare industry, with a focus on subrogation audit solutions or related products
• Basic understanding of healthcare compliance, auditing processes, and regulatory requirements (e.g., HIPAA)
• Must be able to perform duties with or without reasonable accommodation
• Must have the ability to travel throughout the year (approx. 10 – 15%)
• Remaining in a stationary position, often standing, or sitting for prolonged periods
• Repeating motions that may include the wrists, hands, and/or fingers
• No adverse environmental conditions expected
• Must be able to provide high-speed internet access/connectivity and office setup and maintenance
• Must be able to provide a dedicated, secure work area
• Strong Technical Foundation: Deep understanding of software development methodologies, technology stacks, and product lifecycle management
• Agile Methodologies: Proficient in agile methodologies and tools, such as Scrum, JIRA, and Confluence. Ability to manage feature backlogs in JIRA and perform JQL queries
• Data Analysis: Experience in working with and writing SQL queries. Familiarity with Microsoft SQL Server Management Studio, HUE, DBeaver, and Datameer is beneficial
• MS Office and Visualization Tools: Proficient with Microsoft Office Suite (Word, Excel, PowerPoint, Power Query) and data visualization tools like MS Power BI, and Tableau
• Advanced Technology Knowledge: Familiarity with data analytics, machine learning, AI, and other emerging technologies relevant to healthcare audit products
• Programming and Big Data Tools: Experience with Python, Spark, Hadoop, Tableau, and similar big data technologies
• Application and Tool Experience: Proficiency with Appian technology, Drools business rule management system (BRMS), and using Postman for interfacing with API endpoints
• Automation and Product Management Tools: Experience in process automation and managing program goals utilizing agile tools such as Jira Align
• Performance Monitoring: Experience with tools and techniques for monitoring the performance of applications, identifying bottlenecks, and making necessary optimizations to improve efficiency and user experience
• Ability to prioritize tasks and manage competing priorities in a dynamic, fast-paced environment
• Willingness to participate in global work processes, including accommodating different time zones
• Strong analytical and problem-solving skills with the ability to make data-driven decisions
• Excellent communication and interpersonal skills, capable of engaging effectively with both technical and non-technical stakeholders
• Making timely decisions in the context of a workflow
• Maintaining focus
• Assessing the accuracy, neatness, and thoroughness of the work assigned