SW Development Engineer 2

Dexcom Corporation is a pioneer in continuous glucose monitoring technology, aiming to improve health outcomes for diabetes management. They are seeking a SW Development Engineer 2 to support the Customer Advocacy team by conducting investigations of device malfunctions and collaborating with various departments to drive product improvements.

Responsibilities:

• You will provide direct Customer Advocacy support by conducting hands-on investigations of reported device malfunctions
• You perform failure analysis and work with software engineers to determine root causes
• You will collaborate and communicate with interdepartmental groups—including Regulatory, Quality Assurance, R&D, and Process Engineering—to provide documentation and operational support for device malfunction issues
• You will design, improve, and implement complaint investigation processes
• You will understand the technical architecture of internally developed applications
• You will utilize structured problem‑solving and drive engineering studies using standardized methodologies and statistical data analysis
• You will ensure documentation is updated to reflect changes made to a process or product
• You will track failures or enhancement requests

Requirements:

• Typically requires a Bachelor's degree in a technical discipline, and a minimum of 0-2 years related experience or Master's degree and 0-2 years' equivalent experience
• Your experience applying technical principles and using structured problem-solving methods to understand root cause failure modes
• Your use of analytical tools and procedures
• Your experience working in a highly regulated environment such as a medical device
• You possess a basic understanding of the Quality Systems Regulations 21CFR Part 820 and international quality systems and medical device standards including ISO 13485
• Your flexibility in a fast-changing environment and ability to prioritize projects while maintaining timelines