Dexcom Corporation is a pioneer in continuous glucose monitoring technology, aiming to improve health outcomes for diabetes management. They are seeking a SW Development Engineer 2 to support the Customer Advocacy team by conducting investigations of device malfunctions and collaborating with various departments to drive product improvements.
Responsibilities:
- You will provide direct Customer Advocacy support by conducting hands-on investigations of reported device malfunctions
- You perform failure analysis and work with software engineers to determine root causes
- You will collaborate and communicate with interdepartmental groups—including Regulatory, Quality Assurance, R&D, and Process Engineering—to provide documentation and operational support for device malfunction issues
- You will design, improve, and implement complaint investigation processes
- You will understand the technical architecture of internally developed applications
- You will utilize structured problem‑solving and drive engineering studies using standardized methodologies and statistical data analysis
- You will ensure documentation is updated to reflect changes made to a process or product
- You will track failures or enhancement requests
Requirements:
- Typically requires a Bachelor's degree in a technical discipline, and a minimum of 0-2 years related experience or Master's degree and 0-2 years' equivalent experience
- Your experience applying technical principles and using structured problem-solving methods to understand root cause failure modes
- Your use of analytical tools and procedures
- Your experience working in a highly regulated environment such as a medical device
- You possess a basic understanding of the Quality Systems Regulations 21CFR Part 820 and international quality systems and medical device standards including ISO 13485
- Your flexibility in a fast-changing environment and ability to prioritize projects while maintaining timelines