Customer Service Analyst

Russell Tobin is a leading minority-owned professional recruitment organization, currently supporting a client in the pharmaceutical industry. The Accounts Receivable / Customer Service Analyst role involves leading resolution of customer account issues and analyzing accounts receivable to improve collections and customer experience.

Responsibilities:

• Lead end-to-end customer issue resolution management and analysis
• Research and analyze customer payments, delinquencies, and creditworthiness to identify root causes and implement preventative action plans
• Perform independent collection activities on past-due accounts within defined credit policies and procedures via phone, email, and written communication
• Review open accounts receivable balances and investigate underlying causes of delinquency
• Partner with sales teams and internal stakeholders to resolve customer disputes and delinquent accounts
• Conduct in-depth analysis of customer payment behaviors to develop effective resolution strategies
• Ensure timely and accurate issue resolution processing and detailed reporting
• Contribute to continuous process improvement initiatives to increase productivity and operational efficiency
• Maintain strong credibility and trust with customers through effective communication and service excellence

Requirements:

• Accounts Receivable and Collections
• Customer Service
• Financial Analysis
• Customer Behavior Analysis
• Continuous Process Improvement
• Strong oral and written communication skills
• Bachelor's degree or higher with a minimum of two (2) years of experience in finance, accounting, accounts receivable, accounts payable, customer service, or related customer-facing roles in private, public, government, or military environments
• Must be authorized to work in the United States