Business Sales Call Center Representative

TDS Telecom is a company dedicated to connecting people through cutting-edge fiber internet technology. The Business Sales Call Center Representative will manage an existing customer base and acquire new business accounts, focusing on generating sales and providing outstanding customer support.

Responsibilities:

• Meet or exceed monthly sales and revenue growth goals for products and services via inbound/outbound calls
• Actively manage existing account base (via inbound-out bound calls/email), acting as their resource for sales negotiations, (includes moves, adds and changes to the account) to ensure we retain customers and reduce market churn
• Grow existing account base through inbound/outbound calls and emails. Discuss with decision makers to uncover sales opportunities with new prospects and existing account base. Serve as the resource for sales negotiation with existing small business accounts
• Create proposals, write, and submit accurate and timely new orders following the established sales process
• Respond and handle customer’s account incidents in a timely manner Customer follow-up on service orders and coordinate local technical teams and communicate with all other necessary teams as needed
• Work within a team to handle projects that improves customer’s services Provide referrals to the outside and account management teams for our MIP suite of products
• Maintain personal knowledge on product and service offerings (including new and upcoming services, products, and promotions), contact information, contact database(s), and activity and outcome reporting

Requirements:

• 1+ years sales experience with individual monthly quotas
• 1+ years customer service
• Experience working with executives, business owners and decision makers via the telephone and e-mail
• Must follow the TDS attendance guidelines in order to meet TDS's business needs including but not limited to our obligations to our customers and to our customers' needs
• Self-motivated and comfortable accepting responsibility for achieving defined sales targets
• Strong communication and interpersonal skills, oral and written
• Ability to establish and maintain excellent working relationships
• Advanced sales and/or customer service skills a plus
• Ability to adapt to rapid change and fast-paced environment while incorporating time management skills
• Working knowledge of Microsoft suite of products, as well as SABRE, DESI, MetaSolv, Cobra, and all customer information systems