ASSA ABLOY GroupRemote
Senior Technical Support Engineer
United States
Full-time
6 days ago
$82,000 - $98,000 USD
H1B Sponsor Likely
Key skills
Technical support experienceSalesforce knowledgeProblem solving skillsAccess control knowledgeSecurity/Cryptography familiarityRFID knowledgeCommunication skillswork independentlyAdaptabilitySalesforceCRMCommunicationProblem Solving
About this role
HID is a dynamic, fast-paced organization offering numerous opportunities to contribute and create value. As a Senior Technical Support Engineer, you will support HID’s clients by troubleshooting technical issues and conducting thorough evaluations before submitting bug reports to the quality and engineering teams.
Responsibilities:
- Troubleshooting and resolution of customer technical issues
- Tracking technical issues in the Salesforce ticketing system
- Documenting technical issues and administration of the knowledge base
Requirements:
- Minimum 4 years of experience in a technical support role
- Strong problem solving and analytical skills
- Strong verbal and written communication abilities (English)
- Ability to work independently with multiple priorities and adapt to dynamic environments
- Knowledge of physical access control and the security industry
- Familiarity with Security/Cryptography concepts
- Knowledge of contactless RFID credentials and readers
- Experience with Salesforce or similar CRM platform
- University degree in Engineering, Computer Science, or equivalent work experience, preferred