Senior Developer Relations Engineer - Customer Growth and Experience

Plaid is dedicated to empowering financial transformation by building tools and experiences for developers. The Senior Developer Relations Engineer will create best-in-class developer experiences, advocate for developers, and ensure the integration of Plaid's APIs is seamless and effective.

Responsibilities:

• Create and evolve developer documentation for Plaid’s APIs – writing new content, and improving clarity, accuracy, and usability of existing content. Distill complex technical topics into approachable, accurate explanations for a broad developer audience
• Design and build sample applications, demos, and tutorial videos that demonstrate the benefits of integrating with Plaid’s APIs and the best practices to use during integrations
• Improve and maintain developer-facing resources, including the Postman collection, documentation website, and other assets
• Serve as the developer’s advocate, working with our developer community and translating external developer needs into actionable product and documentation insights for internal teams
• Collaborate cross-functionally with Product, Engineering, Design, and Marketing to ensure Plaid delivers a best-in-class developer experience and to build solutions that engage, activate, and onboard new developers at scale

Requirements:

• 5+ years of experience in Developer Relations, Developer Advocacy, or similar roles, or a combination of 2+ years in Developer Relations and 3+ years in related technical roles such as Software Engineering, Solutions Engineering, Implementation, or Sales Engineering
• Ability to write clear, idiomatic code in at least one widely used backend language and one frontend language
• Experience building sample applications and technical demos
• Experience writing high-quality developer documentation from scratch, and identifying gaps or opportunities in existing documentation
• Ability to quickly learn and clearly explain new technologies and concepts
• Strong developer empathy, with the ability to understand and communicate what matters most to developers
• Ability to thoughtfully leverage generative AI to accelerate your work while maintaining a high standard of quality in external-facing content
• Familiarity with OpenAPI
• Experience with web or mobile development
• Experience working on B2B APIs
• Experience building or growing developer communities around B2B APIs
• Strong presentation skills
• Experience creating technical content across formats such as slide decks, diagrams, web apps, or video