Product Manager – Front-End Systems & Workflow Optimization

American Family Care is a leading provider of urgent care and accessible primary care in the U.S. They are seeking a Product Manager for Front-End Systems & Workflow Optimization to enhance their core practice management systems and improve revenue workflows. The role requires a technically fluent individual who can independently drive system improvements and optimize operational processes across the enterprise.

Responsibilities:

• Optimization of AFC’s Practice Management System (Experity or equivalent)
• Front-end operational workflows (scheduling → intake → eligibility → checkout)
• Configuration standards and governance across clinics
• Cross-system alignment with RCM, BI, and digital engagement tools
• Automation opportunities that improve throughput and revenue capture
• Practice Management System Optimization
• Serve as the product lead for scheduling, registration, eligibility, and checkout workflows
• Improve system configurations (visit types, templates, payer rules, permissions, workflows)
• Identify root causes of workflow friction and propose technical or configuration-based solutions
• Partner with vendors and engineering teams to implement enhancements
• Redesign front-end workflows to reduce manual work and improve clinic throughput
• Align system configuration with operational best practices
• Eliminate duplicate data entry and rework
• Balance operational needs with scalable enterprise standards
• Understand and document data flow between PMS, RCM, BI, and engagement platforms
• Work directly with vendors to troubleshoot integration or configuration issues
• Interpret API documentation and system behaviors when diagnosing issues
• Support system enhancements involving integrations, automation, or workflow logic
• Identify opportunities to automate manual processes
• Support evaluation and implementation of AI or digital workflow enhancements
• Prioritize practical, ROI-driven improvements over experimental initiatives
• Partner with BI to track key operational metrics (throughput, utilization, eligibility accuracy, POS collections, workflow rework)
• Use performance data to prioritize roadmap decisions
• Measure and report ROI of implemented changes

Requirements:

• 5–8 years of experience in product management, healthcare technology, or system implementation
• Previously written production-level code (earlier in career acceptable), OR led complex technical implementations involving system configuration and integrations
• Understands how software is built and deployed, even if not actively coding today
• Comfortable reading API documentation and mapping data flows
• Demonstrates strong ownership and does not wait for direction to drive resolution
• Thinks beyond individual clinic problems and prioritizes scalable enterprise solutions
• Bachelor's degree required; healthcare or technical background preferred
• Experience configuring or implementing PMS/EMR systems
• Familiarity with integration concepts (APIs, webhooks, data mapping)
• Experience collaborating closely with engineering teams
• Strong analytical skills and comfort working with operational data
• Demonstrated bias toward diagnosing root causes rather than escalating issues
• Healthcare or technical background preferred