Key skills
Credit card processingACH processingProject managementPMP certificationFintech experienceCustomer serviceCommunication skillsProblem-solvingAttention to detailRelationship buildingGoProject Management
About this role
Daxko builds the software that powers fitness, wellness, and community organizations. They are seeking a Payments Project Manager to lead electronic payments conversions and product launches, ensuring smooth implementation and compliance across various teams.
Responsibilities:
- Lead end-to-end credit card and ACH implementation projects for software customers
- Drive accelerated product conversions and successful go-lives
- Ensure error-free payments configurations that meet processor, card brand, compliance, and integration requirements
- Proactively identify and mitigate processing risk
- Partner cross-functionally to meet and exceed launch commitments
- Manage escalations with confidence, empathy, and urgency
- Communicate clearly and effectively with both internal teams and customers
- Analyze KPIs to continuously improve processes and performance
- Contribute to documentation, SOPs, and best practices
- Serve as a subject matter expert on Daxko Payments products and services
Requirements:
- Bachelor's degree or equivalent experience
- 2+ years of customer service experience
- 1+ year of experience in credit card / ACH processing and/or fintech
- Demonstrated project management experience
- Experience managing complex financial implementations and customer escalations
- PMP certification
- Experience with Fiserv Merchant Services or similar processing platforms