Senior Product Manager (AI Agents Platform)

Nextiva is a global leader in customer experience and team collaboration, seeking an experienced Product Manager to lead their AI Agents Platform. This role focuses on integrating AI and automation into their unified communications platform to enhance customer interactions with innovative technology.

Responsibilities:

• Define and communicate a clear outcome focused vision and roadmap for Nextiva's AI Agents Platform, aligning with the company's customer-first mission and business goals
• Drive the development of AI-driven capabilities (e.g., conversational assistants, automation bots) by articulating the 'what' and 'why' behind each feature, ensuring they address real customer needs and support strategic objectives
• Deeply understand our users (business communication platform users, contact center agents, end-customers interacting with AI) and their pain points
• Conduct market research and competitive analysis to stay informed about industry trends and rival offerings in AI-driven customer engagement
• Translate product vision into detailed user personas, stories, and acceptance criteria
• Collaborate with UX and engineering to define user flows and technical needs that clearly convey feature value
• Serve as the bridge between technical and business teams
• Partner with AI Engineers, Data Scientists, UX, and other Product Managers to ensure seamless integration and alignment
• Engage Sales, Marketing, and Support for feedback and launch readiness
• Lead agile development cycles, prioritize the AI Agent backlog, and drive sprint planning and reviews
• Continuously refine priorities based on insights and impact
• Define success metrics and test plans
• Oversee beta programs and use data-driven feedback to ensure features meet real-world needs and deliver measurable outcomes
• Drive GTM strategy with Product Marketing
• Create value propositions, enablement materials, and coordinate internal and external communications to maximize adoption
• Obsess over adoption metrics and Track KPIs like usage, automation success, and satisfaction
• Gather feedback and iterate on features to enhance usability, performance, and customer value
• Align product outcomes with business goals (e.g., efficiency, retention)
• Monitor competitors and AI trends to refine strategy and maintain a competitive edge
• Evangelize the AI product vision across teams and leadership
• Communicate plans and results clearly, mentor peers, and champion ethical, customer-centric AI practices

Requirements:

• Education: Bachelor's in Business, Computer Science, Engineering, or related field required; a Master's or MBA is a plus
• Experience: 5+ years in product management for SaaS/software, ideally with AI/ML products. Full lifecycle ownership from concept to launch
• Domain Knowledge: Familiarity with customer experience, contact center, or unified communications is highly valuable. Awareness of AI-powered CX/CCaaS competitors is a plus
• Technical Aptitude: Strong grasp of AI concepts (e.g., NLP, LLMs, speech recognition). Able to discuss APIs, data pipelines, and technical trade-offs with engineering
• User-Centric Design: Strong UX sensibility, especially for conversational interfaces. Able to translate user feedback into intuitive, impactful features
• Communication & Collaboration: Excellent communicator across technical and executive audiences. Proven ability to lead cross-functional teams without direct authority
• Agile & Project Management: Skilled in Agile/Scrum, backlog management, sprint planning, and tools like Jira or Azure DevOps
• Business Acumen: Understanding of SaaS metrics and ROI analysis. Entrepreneurial mindset with a focus on impact and adaptability
• Experience in shipping AI/CX products to customers at speed (e.g., chatbots, IVRs, analytics tools)
• Leadership or mentoring experience
• Technical background in software or data
• Certifications in product management, Agile, or AI/ML
• Startup or high-growth environment experience