Advisor, Configuration / Release Engineering

Merative is a company that provides trusted clinical decision support solutions through Micromedex. They are seeking a Release and Maintenance Manager to oversee the release life cycle and maintenance planning for the Micromedex portfolio, ensuring high-quality and timely delivery of software releases.

Responsibilities:

• Develop and maintain the overall release strategy, including timelines, milestones, and deliverables for all Micromedex software releases (e.g. CMS, online, on premise, mobile) contributing to Micromedex business objectives
• Coordinate release schedules, cycles and activities operating across multiple disciplines (development, QA, operations, product management, support) to ensure timely delivery of software
• Manage and document release plans, including content, timelines, metrics and dependencies ensuring transparency for all stakeholders
• Manage maintenance backlog managing complexity to ensure prioritization of issues, effective triage, release planning, transparency, and clear communication on all issues raised
• Collaborate with support, product, engineering, operations and QA teams to ensure that all release criteria are met, including functionality, performance, compliance, security and deployment metrics achieved
• Identify, document, and mitigate risks that could impact the release schedule or quality. This includes contingency planning for delays or issues that arise during the release process
• Regularly communicate with stakeholders, including senior management, to provide updates on release status, support, risks, and outcomes
• Play your part in incident management ensuring timely response, evaluating mitigation options and prioritization
• Oversee post-release evaluations to gather feedback and lessons learned, facilitating continuous improvement in the release process
• Monitor and maintain deployment environments, ensuring their readiness and compatibility with upcoming releases
• Act as the primary point of contact during release activities, coordinating efforts to resolve issues and ensuring successful outcomes
• Partner with leadership in transforming the engineering organization leading projects to deliver desired outcomes

Requirements:

• Deep domain knowledge in clinical support decision systems
• Strong technical knowledge and demonstrated ability with software development methodologies, including Agile and DevOps practices for healthcare mandatory
• Working knowledge of Atlassian collaboration suite (Jira and Confluence)
• Fluent in English
• Bachelor's degree in computer science or related field or proven industry experience
• 12+ years applicable experience in software development
• Self-motivated and able to work effectively in a remote working environment
• Strong communication and collaboration skills to work effectively with cross-functional teams and stakeholders creating strong networks
• Strong triage capabilities with ability to analyze data and metrics to assess release performance and identify areas for improvement
• Demonstrated ability with version control systems, continuous integration/continuous deployment (CI/CD) tools, and release automation technologies
• Detail-oriented mindset with strong problem-solving technical abilities to analyze and mitigate unique and ambiguous issues that arise during release process
• Proficiency in risk management and mitigation strategies to ensure seamless release execution
• Proven transformational experience for organizations