Digital Marketing / Principal Digital Product Manager

Federal Express Corporation is a leading logistics company, and they are seeking a Principal Digital Product Manager to lead product strategy and execution for their Integrated Visibility Product suite. This role involves driving multi-team initiatives, shaping long-term product vision, and ensuring delivery aligns with business impact while representing the product at the executive level.

Responsibilities:

• Define and drive strategy for a product group or portfolio with multiple dependencies
• Lead strategic planning and prioritization in partnership with senior product, engineering, and commercial leaders
• Guide the work of multiple product teams, ensuring cohesion, clarity, and accountability
• Deeply understand customer journeys and market dynamics to inform platform evolution
• Track and report business outcomes, adoption metrics, and financial performance
• Coach PMs across teams and help shape the organization's product management discipline
• Represent your product group in steering committees, exec reviews, and roadmap alignment forums
• Owning product direction for high-scale visibility APIs and webhooks, including scalability, versioning, and lifecycle management
• Delivering new shipment visibility and tracking capabilities that expand IVP value across enterprise use cases and verticals
• Driving improvements to visibility/tracking data quality including freshness, completeness, event consistency
• Driving roadmap prioritization across platform stability, scaling, operational excellence, and differentiated enterprise/vertical capabilities, including tiered feature access, usage limits, and SLA-based offerings
• Leading IVP platform reliability strategy including SLAs/SLOs, availability, latency/performance, resiliency, and incident-driven improvements and customer impact reporting
• Partnering closely with engineering teams on service health, observability, monitoring, incident response learnings
• Owning documentation, onboarding flows, sandbox environments, integration tooling, and developer enablement assets
• Engaging directly with enterprise customer technical leaders (CTOs/CIOs/architects/developer teams) to support integration patterns, adoption, and scalable solutions
• Tracking platform health metrics including usage metering, adoption signals, reliability KPIs, and customer-impact reporting
• Exploring extensibility patterns to support agentic AI workflows (e.g., MCP or similar protocols) leveraging IVP APIs and event streams
• Communicating priorities and health status through clear, data-driven narratives to technical and executive audiences

Requirements:

• Bachelor's degree in Business, Economics, Computer Science, Engineering, or related field
• 5 years of experience in product management, business analysis, or a related field
• Demonstrated ability to manage stakeholder relationships, facilitate communication, and drive execution
• Strong analytical skills with experience in data interpretation, market research, and business case analysis
• Excellent verbal and written communication skills with experience preparing executive-level presentations
• Proven ability to lead without authority and influence across senior leadership
• Notable product management experience delivering enterprise B2B products and platforms
• Strong technical fluency with RESTful APIs, webhooks, distributed systems, platform operations, and API lifecycle management
• Proven experience managing high-volume API products (hundreds of millions to billions of calls/day), optimizing reliability, scalability, and developer experience (DX)
• Hands-on experience using SQL and advanced analytics to define KPIs, analyze usage patterns, and inform roadmap prioritization
• Strong partnership mindset across engineering, operations, and dependent product teams
• Excellent communication skills with ability to translate technical complexity into business impact
• Preferred domain experience in ecommerce, logistics, or supply chain ecosystems
• Familiarity with emerging AI-agent integration patterns (e.g., MCP or similar protocols) is a plus