Lead Site Reliability Engineer

Gifthealth is revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. They are seeking a Lead Site Reliability Engineer to build reliable, scalable software systems and support DevOps practices that enhance application performance and resilience.

Responsibilities:

• Designs, builds, and maintains reliable, scalable software systems supporting Ruby on Rails applications
• Embeds reliability, performance, and operational best practices into application code and development workflows
• Owns DevOps practices including CI/CD reliability, deployment strategies, and release safety
• Leads incident response, debugging, and root cause analysis across application and platform layers
• Implements and evolves observability (logging, metrics, tracing) within application and service code
• Partners with engineering teams on architecture, capacity planning, and technical standards

Requirements:

• Bachelor's degree in computer science, engineering, or related field OR equivalent professional experience in software engineering, SRE, or DevOps roles
• 5+ years of experience in software engineering, SRE, or DevOps roles
• Hands-on experience building and operating Ruby on Rails applications in production
• Experience in owning production incidents and application-level reliability
• Knowledge of Ruby on Rails application architecture and production operations; software reliability engineering principles (SLOs, SLIs, error budgets); and modern DevOps and CI/CD practices
• Strong software engineering skills (Ruby and/or comparable backend languages)
• Debugging and performance optimization of production applications skills
• CI/CD pipelines, deployment automation, and release tooling skills
• Monitoring and observability tooling (Datadog, New Relic, Prometheus, etc.) skills
• Ability to write production-quality code that improves system reliability
• Ability to collaborate with product and engineering teams to influence design decisions
• Ability to troubleshoot complex, cross-system failures
• Cloud platform certifications (AWS, GCP, Azure)
• SRE or DevOps-focused certifications
• Experience in high-growth or scaling engineering organizations
• Experience working in regulated or customer-impact–sensitive environments
• Knowledge of security and compliance considerations in production systems
• Infrastructure as Code (Terraform or similar) skills
• Containerization and orchestration (Docker) skills
• Ability to mentor engineers on operational ownership and reliability practices
• Ability to balance speed of delivery with long-term system health