Field Service Engineer - Ohio
United States
Full Time
1 day ago
$85,000 - $110,000 USD
H1B Sponsor Likely
Key skills
Electrical Engineering DegreeUPS Systems MaintenanceTroubleshooting Skills3 Phase/480v ExperienceElectrical Test EquipmentReading Electrical DiagramsMechanical AptitudeField Service ExperienceComputer SkillsCustomer InteractionOEM Factory TrainingCommunication
About this role
Delta Electronics Americas is a global innovator in high-efficiency power and thermal management solutions. They are seeking a UPS Field Service Engineer to provide technical support and maintenance for power electronics at customer sites, ensuring high levels of service and customer satisfaction.
Responsibilities:
- Responsible for commissioning, maintaining and providing emergency support on power electronics at customers’ sites within their respective regional coverage area
- Render technical on-site and phone assistance to customers
- Perform general and preventive maintenance on Uninterruptable Power Supply systems. Provide analysis, troubleshooting recommendations, and escalated technical support
- Respond to emergency calls at customer’s request
- Strive to provide all customers a 'first time fix' for their equipment
- Provide accurate and timely communication to internal and external customers
- Keep current on Safety Field Change Notices and Service Tips
- Provide accurate and timely reporting of expense reports, Field Service Reports etc
Requirements:
- Bachelor's or Technical Degree in Electrical Engineering, Electronics, or equivalent military training
- 3-5+ years of experience in this field and ability to troubleshoot down to component level on equipment such as UPS, batteries, PDU's / Power Distribution Units, Static Automatic Transfer Switches, Branch Circuit Monitoring, and other electrical equipment
- Working knowledge of OHM's law and electronic theory required
- Prior field service experience required
- 3 phase/480v experience required
- Familiarity with electrical/electronic test equipment and fundamentals
- Ability to read and interpret electrical line diagrams and blueprints
- Ability to evaluate the operating conditions of equipment
- Standard computer skills including MS Outlook, Word, and Excel
- Mechanical aptitude
- Clear, concise, written and verbal communication skills
- Ability to interact comfortably with all levels of internal and external customers
- Must have the ability and self-motivation to manage one's own schedule
- Previous military experience and training a plus
- UPS OEM factory training or experience in Liebert (Vertiv) / Emerson, APC / MGE, or Eaton / Powerware, Toshiba, Mitsubishi a plus