Field Service Engineer - Remote - Chicago Area

Sartorius is a growing global life science company that provides solutions for the bioprocess industry. The Field Service Engineer will be responsible for delivering timely service and support for Bioprocess products, acting as a liaison between customers and the company while ensuring customer satisfaction and service success.

Responsibilities:

• Service company equipment for customers, including installations, preventative maintenance, repairs and training. Interact with customers directly to schedule appointments and complete repair services as appropriate. Provide excellent customer service at every step
• Evaluate the customer’s service needs, including a technical evaluation of the equipment that needs servicing; researching and interpreting the specifications to effectively troubleshoot and determine an appropriate solution; coordinating with the customer and other internal personnel to complete the service
• Maintain complete, timely documentation, including field service reports, customer surveys, installation reports, daily progress reports, and others as defined by management
• Communicate effectively and in a timely manner with management, coworkers, and customers, including responding by email, phone and in person as needed. Manage communications effectively and timely. Maintain an updated schedule and proactively communicate to management when schedule is free of appointments
• Properly manage company parts, equipment and tools. Keep an accurate inventory and care properly for equipment and tools
• Build positive relationships with customers
• Perform other related duties as required

Requirements:

• Bachelor's degree in an Electrical/Electronic discipline, minimum of an associate's degree or equivalent combination of industry experience and technical/military training
• 3+ years' Field Service experience working on electrical and mechanical equipment
• Experience trouble shooting, repairing, calibrating and performing routine maintenance on equipment using company provided tools
• Experience installing equipment, wiring, or programs to meet company specifications
• Ability to lift 50lbs
• Experience with troubleshooting low voltage electrical systems, sensors and ability to read electrical diagrams
• Experience with high voltage (400VAC plus) systems
• Experience with pneumatic and hydraulic systems
• Valid Drivers License and Passport
• Up to 90% travel is required to support Field Service activities and can include travel outside of the region (Central US)
• Proficiency with MS Office software, including Outlook, Word and Excel
• Experience with automated systems such as robotics is a plus
• Experience with automated equipment in the Pharmaceutical or Biotechnology industry is a plus
• Working knowledge of ISO 9001:2008 accreditation requirements as well as GMP/GDP is a plus