Service Now Engineer - Global Technology Support (Remote Opportunity)

Hyatt Hotels Corporation seeks an enthusiastic ServiceNow Engineer to join our ServiceNow team supporting Global Technology Support. In this role, you will be instrumental in continuing to make Hyatt a leading hospitality company by collaborating closely with various IT teams and enhancing the ServiceNow platform's capabilities.

Responsibilities:

• Interact with internal customer team members to capture business requirements and translate them into appropriate technical solutions
• Commit to the continuous improvement and learning of development and ServiceNow best practices, tools, and technology
• Support and develop in Hyatt’s ITSM module and Services Operations Workspace (SOW)
• Responsible for providing accurate and up to date documentation on current ITSM processes or Custom Applications, using understandable business language
• Monitors health, usage, and overall compliance of the ServiceNow platform
• Works directly with ServiceNow Architect- IT and ServiceNow Manager to align the ServiceNow application with IT organization strategy
• Works with key Global Technology Support and IT Process Owners and leadership on priorities and being the main contact on many ITSM products
• The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities and qualifications may be required and/or assigned as necessary
• Co-lead Global Technology Support weekly call for prioritization with ServiceNow team
• Occasions to create and lead Hyatt engineered Citizen Developer program
• Opportunities to participate in Hyatt’s Diversity & Inclusion activities

Requirements:

• 2-4+ years of work experience in ServiceNow
• Ability to learn new technologies as they relate to the ongoing improvement of the ServiceNow platform
• System analysis & design skills, technical writing skills
• Critical thinking and a desire to provide user friendly and professional platform to Hyatt internal customers is required
• Adaptable to change and able to work independently and as part of a team
• Effectively manage multiple projects concurrently while maintaining a high level of attention to detail on each project
• Strong communication skills (oral and written)
• Ability to work with individuals across multiple functions
• Ability to communicate with several senior leaders within the company
• Bachelor's degree in a related field however any combination of education, experience, and certification that demonstrates the candidate can be successful in the position is acceptable
• Hands-on development experience with ServiceNow
• Experience building ServiceNow solutions in non-IT contexts a plus
• Strong working knowledge of ITIL practices (Incident, Problem, and Request Management)
• Knowledge of ITL Frameworks and tools
• Web development experience using HTML5, CSS, JavaScript, Angular or React, and related technologies preferred
• Knowledge of web services (SOAP, REST or JSON)
• Exposure to integrating ServiceNow with other applications or databases
• Experience with ServiceNow's Service Portal, SOW Workspace, Agent Assist, Playbooks, and Knowledge Base
• Experience in Virtual Agent and supporting branching
• Exposure to Configurable Workspaces and UI Builder
• An interest in leveraging new features / technologies is critical
• Experience with Agile (or Scale Agile Framework) project management processes a plus
• Ability to travel worldwide on as as-needed basis for meetings and conventions is required (up to 10% of total work hours)
• Provide ServiceNow support on-call outside normal working hours during ServiceNow upgrades, major platform incidents or events