Network Engineer III

Yum! Brands is a leading company in the food industry, and they are seeking a Network Engineer III to ensure proactive monitoring of platforms and rapid resolution of high impact issues. The role involves troubleshooting, network performance monitoring, and providing on-call support for high priority issues.

Responsibilities:

• Ensure proactive monitoring of platforms and rapid resolution of high impact issues
• Create processes and enhancements that drive efficiency and consistent results
• Resolve customer incidents quickly and effectively
• Outside the box thinking to break through status quo and lead continuous improvement
• To be a support engineer on the team to help troubleshoot and provide help and guidance
• Excellent communication in English to be able to speak with business stakeholders on projects and initiatives
• Day to day network performance monitoring
• Network troubleshooting and fault analysis
• Trouble ticket creation and response using Service Now
• Provide on-call support for high priority issues
• Recommends and implements network solutions based on network best practices

Requirements:

• BS/BA degree or equivalent experience
• 3-5 years of experience in Cisco networking
• Intermediate understanding of ITIL industry standards, best practices and audit requirements
• Experience with Meraki Wireless, Cisco Identity Services Engine (ISE), Routing protocols (BGP, EIGRP, Static), closet switches, WAN connectivity, SD-WAN, QoS, AAA, and Azure Cloud
• Demonstrated proficiency in using the Microsoft Office suite of applications including Microsoft Project, Visio, PowerPoint, Word, and Excel
• Excellent communication in English to be able to speak with business stakeholders on projects and initiatives
• Day to day network performance monitoring
• Network troubleshooting and fault analysis
• Trouble ticket creation and response using Service Now
• Provide on-call support for high priority issues
• Recommends and implements network solutions based on network best practices
• Can work independently as a remote extension of a larger team
• Excellent communication skills
• Ability to work independently as well as in a team environment
• Able to work in a fast-paced environment
• Positive, flexible, and self-motivated attitude
• Detail oriented with excellent follow-up skills
• Excellent organizational skills with the ability to manage time and multiple priorities
• Strong analytical skills and problem-solving skills, ability to take a problem and solve it in a quick and efficient manner
• Ability to handle highly confidential information/materials
• Exceptional customer service skills and negotiation/influence skills in an executive-level environment
• Ability to grasps new materials quickly and apply new information, concepts and procedures in a constructive manner
• Ability to manage high stress, demanding situations
• Experience with Palo Alto Firewalls a plus